Nursery Lead Hadley MA

The Nursery Lead oversees the daily operations of the Nursery and Perennials sales area driving sales to achieve goals service and productivity. As the stores horticulture expert in perennials trees and shrubs this role ensures customers receive expert guidance for gardening success. The Nursery Lead is responsible for training coaching and motivating staff to deliver exceptional service and maintain high merchandising standards.

The Nursery Lead oversees the daily operations of the Nursery and Perennials sales area driving sales to achieve goals service and productivity. As the stores horticulture expert in perennials trees and shrubs this role ensures customers receive expert guidance for gardening success. The Nursery Lead is responsible for training coaching and motivating staff to deliver exceptional service and maintain high merchandising standards.

Key Duties and Responsibilities:

Ensure prompt and effective resolution of customer concerns collaborating with management to address recurring issues.

Deliver exceptional customer service across all departments setting the standard for engagement and sales support.

Lead and train staff in customer service product knowledge and plant maintenance.

Provide ongoing coaching feedback and development to improve customer experience efficiency safety and compliance.

Maintain a neat organized and visually inspiring nursery space managing seasonal changeovers inventory transfers and merchandising.

Oversee green goods care including watering pruning pest management and weather-related protection.

Plan and delegate meaningful tasks to ensure productivity even in the Nursery Leads absence.

Communicate effectively with buying receiving operations and management teams to maintain optimal inventory flow and quality.

Collaborate with the receiving and delivery teams to ensure materials are properly treated for pests organized upon receipt and coordinated for delivery.

Participate in Cycle Count and Physical Inventory processes to maintain accurate inventory and reduce shrink.

Oversee Green Goods receiving coordinating deliveries with the team and ensuring any special-order plants are separated from the retail store merchandising space.

Participate in safety initiatives ensuring a safe environment for employees and customers.

Perform MOD duties including opening/closing procedures and staff oversight.

Supports company initiatives events and promotions by remaining informed on offers and sustainable gardening solutions.

Takes personal accountability for representing company values in all situations (service dress code interpersonal skills).

Promotes a positive work environment through an inclusive and respectful approach.

Celebrates and encourages diversity equity and inclusion in the workplace.

Leads change with a positive and growth mindset supporting others through transitions and improvements.

Other duties as assigned.

Qualifications

3 years of sales and customer service experience in the horticulture or green goods business.

Strong knowledge of horticulture including plant identification disease and pest management and industry terminology.

Strong problem-solving organizational and multitasking skills in a fast-paced environment.

Excellent communication and customer service skills with the ability to research and resolve issues.

Proven leadership experience in a team setting.

Proficiency in Microsoft Office Suite POS systems and Internet search tools; ability to learn new software quickly.

Valid drivers license required.

Ability to work a flexible schedule including evenings weekends and holidays.

Comfortable working outdoors in varying weather conditions.

Ability to regularly lift 30-50 lbs. and perform physical labor.

Adherence to all company policies and safety regulations.