Service Delivery Lead

Job Description – Service Delivery Lead

Team : Presales/Operations/Service Delivery

Designation : Service Delivery Lead

Job Role: Partner with global leadership to drive end -to -end technical execution from preparing strategic strawman proposals to managing operational delivery excellence.

Experience : Minimum 6 years of hands -on experience in delivering complex Cyber Security and Cloud infrastructure projects with a focus on high -level strategy and technical precision.

Job -Location : Selangor Malaysia

Shifts: Day Shift. However the role requires flexibility to provide extended support and availability for critical delivery milestones or on -call requirements.

Essential Technical skills:

• Possess Project/Program Management certifications such as PMP PRINCE2 or Agile/Scrum Master.

• Expertise in project strategy lifecycle management and high -pressure execution environments.

• Mandatory hands -on mastery of MS Office (Word PowerPoint Excel Visio) and Project tool for roadmap visualization.

• Solid understanding of the Presales -to -Delivery pipeline including Solutioning Sales support and Marketing alignment.

• Comprehensive knowledge of Security Solutions SOC Operations and Professional Technical Consulting services.

• Good awareness of Cloud Architecture (Azure/AWS) Multitenancy and Infrastructure -as -Code concepts.

• Proven ability to establish best practices for New Customer Onboarding Implementation Frameworks and Design Templates.

• Expertise in developing and maintaining high -quality technical documentation.

• Conceptual awareness of Network Security Endpoint Protection Servers Databases and Operating Systems.

• AI and LLM usability for delivery of services to customers.

Non -Technical Skills –

• Exceptional interpersonal skills with the ability to articulate complex technical stories to both engineers and C -suite stakeholders.

• Proven ability to navigate and lead within a matrix organization influencing cross -functional teams.

• Deep understanding of Service Operations and Delivery frameworks (ISO 20000 & ITIL Processes).

• Exposure to and practice of ISO 27001 NIST -CSF SOC2 CIS GDPR CMMC and other global compliance standards.

• Practical awareness of Enterprise Ticketing Systems (e.g. ServiceNow Jira or Remedy).

• Innovative thinker with decisive decision -making skills and a "perseverance -first" mindset.

• Proactive approach to sharing best practices and driving internal process optimization.