Key Customer Support Specialist

Warsaw - Poland

Monthly Salary: Not Disclosed

Posted on: 16 hours ago

Vacancies: 1 Vacancy

Job Summary

At U.S. Bank were on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions enabling the communities we support to grow and succeed in the right ways all more confidently and more oftenthats what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life and each person is unique in their potential. A career with U.S. Bank gives you a wide ever-growing range of opportunities to discover what makes you thrive. Try new things learn new skills and discover what you excel atall from Day One.

As a wholly owned subsidiary of U.S. Bank Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goalsno matter what they need. From transaction processing to customer service to driving innovation and launching new products were building a range of tailored payment solutions powered by the latest technology. As part of our team you can explore what motivates and energizes your career goals: partnering with our customers our communities and each other.

We actively uphold transparent and fair hiring practices that support individual opportunity inclusive culture and career mobility across all levels of our organisation.

We offer meaningful opportunities for growth a culture of inclusion and a strong commitment to transparency and integrity in everything we do.

Job Description

As a Key Customer Support Specialist you will deliver exceptional service to our Premium Airline customers ensuring a seamless travel experience and building strong lasting relationships. This role is highly client-facing and requires a proactive consultative approach to problem-solving and service delivery.

Key Responsibilities:

Serve as the primary point of contact for premium customers providing personalized assistance and ensuring all inquiries are handled promptly and professionally via phone email or digital channels.
Resolve operational issues efficiently using a consultative approach to understand customer needs and deliver tailored solutions.
Drive customer satisfaction through proactive follow-ups clear communication of updates and offering training or guidance on available services and tools.
Collaborate with internal teams to coordinate solutions and guarantee timely high-quality service delivery across all touchpoints.
Champion efficiency and innovation promoting digital solutions and eliminating outdated processes to improve customer convenience and operational effectiveness.
Extremely high client facing position where duties involving customer contact performed primarily through telephone or email communication methods.

Qualifications:

Two to three years of customer service experience

Skills & Competencies:

Strong verbal and written English
Excellent interpersonal communication skills
Proven customer service/relations skills including the ability to deal effectively tactfully and knowledgeably with customers and non-customers in handling complaints problems and general inquiries
Excellent telephone skills including listening and demonstrating courtesy empathy and accuracy
Thorough knowledge of all relevant operational processes and procedures and company products and services
Proficient in and able to navigate all relevant computer systems to pull reports shadow clients and troubleshoot technical issues etc.
Ability to perform interest calculations and account adjustments
Strong analytical and problem-solving skills
Ability to manage multiple tasks/projects and deadlines simultaneously

Working hours

Rotational shifts (Monday - Friday)

2:00 pm - 10:00 pm & 4:00 pm - 12:00 am

Location Expectations

This role requires working from a U.S. Bank location three (3) or more days per week.

Accessibility

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process please contact your recruiter for guidance and support.

Total Rewards

U.S. Bank is committed to fair equitable and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract retain and support top talent while ensuring equal pay for work of equal value.

We offer a market-competitive compensation package that includes:

Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.
Performance-based incentives for eligible employees (as defined by relevant plan rules) awarded through transparent objective criteria that recognize both individual and company performance.
Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing health & wellness).
Continuous development opportunities including training education support and career progression pathways based on inclusive and transparent criteria.
Employee recognition programs that celebrate achievements and milestones for all.

We regularly review our compensation and benefits to ensure they remain competitive inclusive and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.

We encourage candidates to explore the full value of our offer including monetary and non-monetary benefits at Employee benefits and development U.S. Bank Elavon.

Closing Date

Posting may be closed earlier due to high volume of applicants.

We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.

Required Experience: