Technical Manager

Company Overview

Incedo is a US-based consulting data science and technology services firm with over 3000 people helping clients
from our six offices across US Mexico and India. We help our clients achieve competitive advantage through
end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering data science and
design capabilities coupled with deep domain understanding. We combine services and products to maximize
business impact for our clients in telecom Banking Wealth Management product engineering and life science
& healthcare industries.
Working at Incedo will provide you an opportunity to work with industry leading client organizations deep
technology and domain experts and global teams. Incedo University our learning platform provides ample
learning opportunities starting with a structured onboarding program and carrying throughout various stages of
your career. A variety of fun activities is also an integral part of our friendly work environment. Our flexible
career paths allow you to grow into a program manager a technical architect or a domain expert based on your
skills and interests.
Our Mission is to enable our clients to maximize business impact from technology by

• Harnessing the transformational impact of emerging technologies
• Bridging the gap between business and technology

Role Description

The Technical Operations Manager will provide strategic and operational leadership across IT infrastructure and service operations. The role involves managing cross-functional technical teams ensuring project delivery excellence maintaining operational stability in a 24x7 environment and driving continuous improvement in infrastructure and service management practices.

Key Responsibilities

Project & Technical Leadership

• Provide end-to-end technical leadership for infrastructure projects ensuring timely delivery aligned with scope budget and quality standards.
• Develop project charters execution plans schedules and resource allocation strategies.
• Oversee project lifecycle management ensuring compliance with IT methodologies and governance frameworks.
• Review and approve IT infrastructure deliverables and artifacts to ensure completeness and accuracy.
• Prepare and manage change requests in alignment with client and organizational processes.

Infrastructure & Operations Management

• Manage infrastructure domains including:
• Server & Virtualization (VMware)
• Windows & Microsoft Exchange
• Storage & Backup solutions
• Database services
• Cloud platforms (Azure AWS)
• Ensure high availability and operational excellence in a 24x7 support environment.
• Drive adherence to ITIL processes including Incident Problem Change and SLA Management.
• Monitor service performance metrics and implement corrective/preventive measures.

Stakeholder & Client Management

• Act as the primary technical interface for clients and senior leadership.
• Conduct regular project status meetings and provide structured reporting.
• Present dashboards performance insights and risk assessments to senior stakeholders.
• Collaborate with cross-functional teams and external vendors to ensure seamless execution.

Process & Continuous Improvement

• Provide proactive recommendations on infrastructure engineering methodologies and best practices.
• Identify improvement opportunities and drive operational efficiency initiatives.
• Stay updated with emerging trends in infrastructure architecture and cloud technologies.

Technical Skills

• 3 years of project management experience within large IT infrastructure or managed services environments.
• Strong hands-on exposure to VMware Windows Server Storage Backup Microsoft Exchange.
• Working knowledge of Azure and AWS cloud platforms.
• Strong understanding of ITIL frameworks and service management processes.
• Experience leading multi-disciplinary technical teams.
• Proven ability to manage projects in high-pressure environments.
• Strong analytical and problem-solving capabilities.

Nice-to-have skills

• Experience in large outsourced IT service delivery environments.
• Familiarity with enterprise organizational structures and cross-functional coordination.
• Experience in SLA-driven environments.
• Strong leadership and team management capabilities
• Excellent communication and stakeholder management skills
• Strategic thinking with strong problem-solving ability
• Effective decision-making in high-pressure environments
• Strong planning prioritization and execution focus
• High emotional intelligence and collaborative mindset
• Customer-centric approach with ownership and accountability

Qualifications

Bachelors Degree (B.E./) or MCA (or equivalent).

Company Value

We value diversity at Incedo. We do not discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability status.