Sr. Cargo Claims Specialist (Remote)

Berkley Small Business Solutions (BSB)is committed to providing small business customers with the next generation of small business solutions including offering operational underwriting and marketing opportunities. We offer insurance products to Small Business Owners for transportation and other main street businesses. We leverage underwriting expertise data and analytics and automation for risk assessment selection pricing retention. We champion our customers distribution always seeking a smarter way to provide a more efficient and better user experience.

We are a proud member of W. R. Berkley Corporation one of the largest commercial lines property casualty insurance holding companies in the United States. With the resources of a large Fortune 500 corporation and the flexibility of a small company we exclusively work with select independent agents to bring technology solutions that help them build their business.

Maintains Berkley Small Business Solutions claims standards in a Senior Cargo Claims Specialist capacity while supporting the business strategy initiatives and financial return goals through claim excellence. Extensive and diversified technical Cargo claim handling expertise will be utilized to adjust Cargo claims of assigned severity. The role will also provide support to the Claims organization in a technical capacity and closely collaborate with internal and external stakeholders (Claims Underwriting Agents and beyond).

Additionally the Senior Cargo Claims Specialist will consistently seek opportunities for improvement claim standards and processes and will proactively adjust to changing dynamics.

Claim Evaluation

• Manage a pending of Cargo claims with complex coverage and/or damages aspects and varying degrees of severity including those with time-element exposure

Customer Service

• Promptly reviews and acts with urgency in establishing initial and subsequent contact with all parties and key stakeholders.
• Provide quality customer service and ensure file quality timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.
• Effective and timely communication with insureds insured general counsel and making exceptional customer service a toppriority.
• Update appropriate parties as needed providing new facts as they become available and their impact upon the liability analysis and settlement options.

Coverage

• Analyzes and interprets policy language in conjunction with specific loss facts to reachappropriate coveragedecisions.
• Proactively communicates with internal and external stakeholders includinginsuredsregardingcoveragedecisions.

Reserving

• Establishes andmaintainsappropriate initialandsubsequentloss and expense reservesthroughout the life of the claim.
• Act with urgency in collaborating with internal stakeholdersregardingmaterialchanges within claim reserving.

Evaluation and Resolution

• May managesomelitigated claims.
• Developresolutionplantoassureeffective resolution and to satisfy customerexperience.
• Evaluate and negotiate cargo claims with individuals and/or attorneys.
• Completing Large Loss notices asrequired
• Utilizediarymanagement system to ensure that all claims arehandled timely. At required time intervals evaluate liability and damages exposure.
• Managing vendors involved with claim Adjusters Defense Attorneys and Coverage Counsel

Collaboration

• Act as a technical resource by sharing knowledge and collaboration with all departments
• Inform the Underwriting Department of risk hazards discovered through the investigation of the claim. Advise supervisor immediately of all claims of a severe nature or exceeding settlement authority.
• Continuously look for ways to improve claims processes and outcomes. Share value-added recommendations
• Demonstrates the WRBC Core Competencies and Innovation Behaviors while performing the Essential Duties and Responsibilities

May perform other functions as assigned

• Accomplished commercial P&C insurance professional (5 years)
• Seasoned commercial Cargo claims expertise including demonstrated ability in dealing with significant coverage matters
• Experience with handling claims under different lines of coverage under motor carrier coverage forms
• Must secure/maintain all necessary state adjuster licenses and CE credits.
• Must be able to work independently in an entrepreneurial environment.
• Excellent interpersonal and communication skills.
• Strong problem-solving and organizational skills.
• Computer proficiency including working knowledge of Microsoft Office products.
• Previous experience in customer service role or a related field is preferred but not required.
• Willingness to learn and expand knowledge.
• Position will require that Claims Representative obtain independent adjusters licenses for all states that have requirement including but not limited to: AL CT GA FL ME MS NY NC SC TN TX. Licenses must be obtained within 90 days of hire and require course work testing and background checks that may include fingerprinting

Education

• Bachelors degree or equivalent experience