Operations Strategy Manager Team Germany

The company

Imagine a world where every small business has the power to thrive. Thats the world were building at iwoca. Small businesses arent just statistics theyre the heartbeat of our communities the character of our high streets and the engine of our economy. Since 2012 weve revolutionised how these businesses access finance turning what was once a lengthy frustrating process into something remarkable: funding thats fast flexible and actually works for modern businesses. Our impact speaks for itself: weve provided billions in funding to over 150000 businesses across Europe making us one of the continents leading fintech innovators. But were just getting started. Our mission To empower one million businesses with the financial tools they deserve. We combine cutting-edge technology and data science with genuine human understanding to make finance feel less like a barrier and more like a superpower. Whether its managing cash flow or seizing unexpected opportunities we ensure businesses get the funds they need often within minutes.

The team

Our Operations teams strive to deliver exceptional customer service each customer interaction is an opportunity for excellence and we want to ensure our teams are set up for success. The Operations Strategy team helps to make this possible - we exist to understand Operations performance drive efficiencies and improve customer service. We work closely with teams such as Customer Success Credit Analysts Collections & Legal and People Operations to identify opportunities and drive meaningful impact.

The role

As an Operations Strategy Manager you will support the development and implementation of strategies to improve efficiency and service quality across our Operations teams while adequately supporting iwocas profitable growth. Each day brings new challenges and youll be involved in a variety of fast-paced projects learning about new opportunities and implementing impactful changes. This will include:

• Collaborating with Operations to solve critical business problems such as:

  • Exploring how we can make use of AI to make our teams more efficient and effective

  • Forecasting capacity needs for each team to eliminate operational bottlenecks.

  • Evaluating the value of contacting customers at different points in the customer journey and testing these approaches.

• Conducting data analysis to inform your work and shape effective solutions. This involves conducting your own analysis and working with our Operations Strategy Data Scientist to get even more analytical power from your data.

• Take responsibility for implementing operational changes in close coordination with Operations and Tech teams.

• Understanding strategic developments across the business helping to assess their impact on Operations and supporting the adaptation of our departments processes to align with future strategies.

The requirements

Essential:

• Experience working in a top-tier strategy consultancy or a strategic role at a tech or finance company.

• Analytical background demonstrated through academic qualifications (such as a strong STEM degree) and through professional experience.

• Critical thinking and problem-solving skills with the ability to challenge and recommend well thought-through and innovative solutions.

• Proven ability to take recommendations from concept to execution with hands-on experience implementing and realising product or process improvements.

• Ability to distil complex information into key points so that it is succinct and engaging in both written and verbal forms and accessible to a range of stakeholders (whether thats Data Scientists Operations Managers C-level etc.)

Bonus:

• Experience with Python or SQL. If you dont have commercial experience then wed want you to have enthusiasm to learn on the job so that you can get the most out of iwocas vast amount of data!

• Proven experience driving operational excellence.

The salary

We expect to pay from 85000 EUR - 100000 EUR for this role. But were open-minded so definitely include your salary goals with your application. We routinely benchmark salaries against market rates and run quarterly performance and salary reviews.

The benefits

• A smart motivated and international team (we represent over 35 different nationalities) with ridiculous growth-mindset.

• 26 days of vacation a year plus a free day for your birthday.

• One-month fully paid sabbatical after 4 years.

• Mental health support with direct access to certified psychologists via our partner OpenUp.

• iwoca takes over a ski chalet in winter so that you and your team can ski or snowboard (and work) for a week. During summer we are drawn to the sun. Weve been to France Italy Spain and further afield.

• Access to the gym membership program 25 for either Fit711 or Urban Sports Club.

• 25 contribution towards the Deutschlandticket.

• Company Pension with Canada Life.

• Great office Frankfurt in the middle of the city our Berlin office is located in Prenzlauer Berg.

• A paid volunteer day that gives you the opportunity to invest time to support a charity of your choice.

• Corporate Benefits discounts.

• iwocans also benefit from fully stocked fridges in our offices with whatever is needed to strengthen them. There are snacks (both healthy and less healthy) for the whole day.

And to make sure we all keep learning we offer:

• A learning and development budget for everyone including a book budget.

• Learning German budget.

• Company-wide talks with internal and external speakers.

• Access to learning platforms like Treehouse.

Required Experience:

Manager