Claims L&D and Change Management Specialist

Next Horizon is here. Fueled by investments in talent and technology our bold strategy to transform is nearly complete.

At Gore Mutual weve always set ourselves apart as a modern mutual that does good. Now were proudly building on that legacy to transform our companyand our industryfor the better.

Our path forward sharpens our focus on business performance driven by leading technology innovation and an agile high-performing culture. With Gore Mutual and Beneva announcing their intent to merge in 2026 well be uniting two well-established financially strong and trusted brands to become the strongest mutual insurer in Canada ensuring Canadians have purpose-driven insurance options for generations to come.Come join us.

The Claims L&D and Change Management Specialist plays a critical role in enabling people performance and change across the Claims organization. This role partners closely with Claims leaders and subject matter experts to design and deliver impactful learning programs support change initiatives and guide clear engaging communications. Responsible for endtoend onboarding and training across all Claims lines of business the Specialist ensures employees are equipped with the knowledge skills and support needed to succeed while driving alignment adoption and engagement through effective change enablement and communications.

What you will do:

• Deliver engaging training across all Claims lines of business (LOBs)using various platforms
• Lead onboarding programs for new hires ensuring a seamless experience
• Designimplementand trackeLearning content using Articulate360 and LMS platforms
• Collaborate with SMEs and internal teams to ensure training is relevant and effective
• Developand implementchangeand communicationplans tailored tospecific claims and companyinitiatives
• Support the rollout of key Claims initiatives through training and communication strategies
• Develop materials and learning resources to drive adoption
• Serve asacentral pointof contact for Claims communications
• Draft and distribute bulletins updates and initiative-related content
• Collaborate with SMEs to ensure messaging is consistent and aligned
• Organize and manage Claims townhalls
• Create monthly newsletters providing engaging and pertinentinformation

What you will need to succeed:

• CIP designation or actively pursuing/willing to obtain
• Community college or relevant industry experience.
• Change Management Professional designation or Prosci Certified Change Practitioner an asset
• 3-5years of experience of in-depth Knowledge of Insurance Claims:Proficiencyin claims processes policies and regulationsis preferred.
• 3-5 years of proven experience in training instructional design or learning & development preferably within insurance or claims is preferred.
• 1-3 years of experience using Articulate360 and LMS platforms and other related systems.
• 3-5 years of experience in change management and communications is preferred.
• Design develop and deliver effective training programs and materials across inperson and virtual environments.
• Strong verbal written and presentation skills to clearly convey complex information and engage diverse audiences.
• Build positive learning environments through strong interpersonal skills collaboration patience and empathy.
• Proficient with learning technologies elearning platforms and tools such as Microsoft Office Articulate360 and Powtoons.
• Assess learning needs evaluate training effectiveness and identify solutions to improve learning outcomes.
• Flexible in approach responsive to changing business needs and learning styles with a commitment to continuous learning and feedback-driven improvement.
• Effectively manage training schedules resources and multiple priorities.

Location: Hybrid: This is a hybrid role. Please note regular in-person workdays at our Cambridge Office are expected.

The expected base salary range for this position is$67000 - $117000. Depending on your relevant experience skills qualifications market conditions and business needs base compensation may vary. You have the potential to earn more through Gore Mutuals discretionary bonus program which gives you an opportunity to increase your total compensation provided the business meets its performance targets and you meet your individual goals.

Please note: This rangereflects the expected base salary for this role but may not represent the full compensation range for all experience and skill levels. During the recruitment process we will discuss and consider how your unique qualifications align with the broader range for this position.

Gore Mutual is proud to offer a comprehensive total rewards package which includes extended health and dental benefits disability insurance retirement plan matching paid time off recognition and perk programs.

This posting pertains to an existing vacancy that is actively being filled.

Accessibility for applicants

Gore Mutual Insurance Company is committed to providing accommodations for people with disabilities during all phases of the recruiting process including the application process.

If you require accommodation because of a disability we will work with you to meet your needs.Contact usand a human resources representative will consult with you to determine an appropriate accommodation.

Should you request an accommodation during the interview process please notify your Talent Acquisition Consultant.