Job Description Summary

Job Description

Roles and Responsibilities

Key Responsibilities

• Own the roadmap and lifecycle for technology service items; define ROI for enhancements; align services to STS CMMI standards and manage the full CMMI lifecycle.
• Keep governance structures flexible to enable rapid service pivots based on customer priorities.
• Serveas liaison to DT ServiceNow on standards guidelines and best practices.
• Lead Hosting service roadmap and lifecycle within ServiceNow
• Track delivery across multiple concurrent projects; remove impediments; ensure capacity tooling and skills are in place.
• Drive adherence to SLAs/OLAs and operational KPIs; evolve processes dashboards and rhythms to improve Safety Quality Delivery and Cost.
• Partner withpartner teams andservice owners to align priorities and manage risk.
• Facilitate service enhancements and flexible consumption models that enable partner teams to respond quickly to changing customer demand.
• Help shape and support the operating model for Hosting services.
• Develop options in how services are delivered and consumed (e.g. tiers ondemand capacity) to better match financial and customer objectives
• Support Finance and operational teams within Hosting in delivering customer value
• Champion a passion for customer success. Promote the daily focus on customer outcomes as a differentiator

• Collaborate with various stakeholders influencing decisions to align to customer goals
• Use deep expertise and experience in Operations Applications Client Services and Service Management to manage multiple concurrent projects forming a program strategy
• Ability to lead day-to-day IT operation issues drive support team to resolution. Be focal person to support our customers needs
• Beyond driving day-to-day operational tempos and rigor - has responsibility to coordinate activities for strategic business rhythms including Growth Play Book: long term strategic plan; Session II & Op Planning
• Provide leadership in analyzing impacts/ leverage new technology frameworks like Cloud Automation Machine learning analytics etc. industry trends/changes to establish the appropriate options
• Drive changes to organization strategy operational processes & frameworks line with overall business goals
• Development simplification and control of processes and procedures to ensure effective compliance to organizational policies and goals
• Leadership and mentoring of IT program managers business partners and vendors to establish a sustainable and effective operating framework
• Manage any IT vendors and coordinate with the global team on standards initiatives and customer escalations
• Develop and track comprehensive project plans perform risk mitigation issue resolution and manage execution coordinating with GE program support architecture implementation teams and other third-party providers
• Ensure conformance to all applicable GE standards policies and guidelines
• Operational reporting/communication reviews/formulation of corrective actions working directly with stakeholders
• Leverage your domain expertise; you are expected to further the knowledge and improve productivity of your colleagues with activities such as creating learning content giving presentations and supporting a continuous learning culture
• Use disciplined approaches to monitor team progress via effective information dashboards for program velocity burn-up defect tracking quality and compliance
• Ensure that expectations are met and ensure high customer satisfaction levels through established performance metrics

Education Qualification

For roles outside USA:

• Bachelors degree from accredited university or college with minimum of5years of professional experience OR Associates degree with minimum of 8 years of professional experience OR High School Diploma with minimum of10years of professional experience
• Minimum 5 years of professional experience inHosting Services
• Note: Military experience is equivalent to professional experience

Qualifications for Candidates in UK:

• Must have significant experience in Digital Technology Hosting Services

Eligibility Requirement:

• -Legal authorization to work in the U.S. or UK is required. We will not sponsor individuals for employment visas now or in the future for this job.

Desired Characteristics

Technical Expertise

• Understand technical and business discussions relative to IT team priorities direction aligning with business goals
• Understand concepts of setting and driving IT priorities and direction

Lean / Agile experience

• Understand architecture standards concepts to apply to project work
• Understand IT compliance & security requirements

Business Acumen

• Understand key cross-functional concepts that impact the organization; is aware of business priorities and organizational dynamics
• Understand customers foundational processes & data

Leadership

• Coach and mentor team members
• Familiar with concepts of costing hardware and software components. Works to assure work is on-time and within budget
• Deliver tasks on-time with alignment to team goals. Can identify and raise issues risks and benefits
• Participate in change initiatives by implementing new directions and providing appropriate information and feedback

Personal Attributes:

• Applies values policies procedures and precedent to make timely routine decisions of limited clear choice
• Open-minded to new perspectives or ideas. Consider different or unusual solutions when appropriate
• Resolve day-to-day issues related to strategy implementation. Escalate issues that impact the client and/or strategic initiatives

At GE Aerospace we understand the importance of Total Reward. Our flexible benefits plan called FlexChoice gives you freedom choice and flexibility in the way you receive your benefits as well as giving you the opportunity to make savings where possible. As a new joiner to GE we are pleased to be able to offer you the following as default in your benefit fund which you then can tailor to meet your individual needs;

• Non-contributory Pension
• Bonus
• Car allowance
• Life Assurance
• Group income protection
• Private medical cover
• Holiday Hourly equivalent of 26 days with flexible option to buy or sell

Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. Please note that in the event that BPSS clearance cannot be obtained you may not be eligible for the role and/or any offer of employment may be withdrawn on grounds of national security. Please see the link below for further details regarding the requirements for BPSS clearance: BPSS

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However under the applicable UK immigration rules as may be in place from time to time it may be that candidates who do not currently have the right to work in the UK may not be appointed to a post if a suitably qualified experienced and skilled candidate who does not require sponsorship is available to take up the post. For further information please visit the UK Visas and Immigration website.

Additional Information