Customer Sales & Service Representative Dispatcher In Person

Auburn, AL - USA

Yearly Salary: $ 31000 - 60000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Responsive recruiter

Replies within 24 hours

Benefits:

Bonus based on performance
Company parties
Competitive salary
Employee discounts
Health insurance
Paid time off
Training & development
Vision insurance

Inside Sales & Customer Service Dispatcher (ServiceTitan Required)

Top Hat Chimney Sweeps Auburn AL
Full-Time In-Office Position

Top Hat Chimney Sweeps has proudly served Auburn and the surrounding area for over 40 years. We help homeowners stay safe warm and confident through expert chimney fireplace and dryer vent services.

Were growing and were looking for the right person to join our team in a key role:

Inside Customer Sales & Service Representative / Dispatcher

This is NOT an order-taking position.

We are not looking for someone who simply answers phones and gives pricing.

We are looking for someone who can confidently:

Listen to customers
Ask great questions
Understand the real problem
Communicate with empathy and professionalism
Guide the customer to the right next step
Book appointments that get results

If you enjoy helping people and youre comfortable selling through service you may be a great fit.

What Youll Be Doing

Answer inbound calls and convert inquiries into scheduled appointments
Make outbound calls to existing customers and members to get them taken care of
Dispatch and coordinate service appointments
Use ServiceTitan daily to manage scheduling and customer communication
Work closely with technicians and leadership to deliver a 5-star experience

Pay Performance Bonuses

Starting pay: $15/hour bonuses

Bonuses include:

$10 per booked lead that gets completed
Membership sales bonuses of $5 $20 or $30 depending on level

Strong performers can earn significantly more than base pay.

Benefits

Paid training
PTO
Insurance options available
Growth opportunities in a stable high-performing company

Requirements (Please Read)

To be considered you must have:

Experience using ServiceTitan (required)
Strong phone communication skills
Ability to multitask and stay organized
A coachable attitude and desire to improve
Confidence guiding customers not just taking orders

Google Workspace experience is a plus.

Who This Role Is Perfect For

This job is for someone who believes:

Customers dont just need a price they need someone who can help.

If youre a strong communicator a problem-solver and you want to grow with a company that values professionalism and performance we want to meet you.

How to Apply (Important)

To stand out we ask all serious applicants to submit a short video introduction (12 minutes) answering:

Who you are
Why youd be great in this role
Why youre not afraid to sell through service

Send it to:

If its a strong fit well reach out quickly.

Compensation: $31000.00 - $60000.00 per year

Why Should You Join Us

Paid Apprenticeship: Join a Team in the top 1% of the industry with a recognized apprenticeship program in house accredited training and company paid Certification Programs.
Expert Training: Benefit from comprehensive training programs and hands-on experience to hone your skills and become a certified chimney professional.
Professional Growth: Enjoy opportunities for continuous learning and skill development ensuring you stay at the forefront of the chimney and fireplace industry.
Team Collaboration: Work alongside experienced professionals who are passionate about their craft fostering a collaborative and supportive work culture.
Customer Satisfaction: Contribute to our mission of ensuring our clients warmth and safety making a positive impact on their homes and lives.
Competitive Benefits: Receive competitive compensation benefits packages and opportunities for advancement within the company.

Required Experience:

Unclear Seniority

Responsive recruiterReplies within 24 hoursBenefits:Bonus based on performanceCompany partiesCompetitive salaryEmployee discountsHealth insurancePaid time offTraining & developmentVision insuranceInside Sales & Customer Service Dispatcher (ServiceTitan Required)Top Hat Chimney Sweeps Auburn AL Full...