Operations Engineer II

Career Track:Expertise
Job Title:Operations Engineer II
Job Level:5

Operations Engineer II Operations (DevOps Engineer)

Location:Australia - remote

Every single day around the world thousands of patients are harmedfromcare delivery errors many of which are preventable. We want to change that. RLDatix is on a mission to improve healthcare by enabling a world where patients receive the best and safest care possible. Trusted by thousands of clients around the world our connected healthcare operations platform combines software and trusted services to empowerorganisationswith critical data insights across risk safety compliance providerlifecycleand workforce management. Our user-centric approach provides a holistic real-time view of healthcare operations connecting disparate information across the enterprise thus givingorganisationalleadership thecontextualiseddata they need to make better informed decisions.

RLDatix is truly global with over 2000 employees across the UK Europe Middle East Australia Canada and the United States. Our strategy isfuelledby organic and inorganic growth that brings together the brightest minds and the latest technology including AI - to deliver marketing leading solutions for our clients. We are looking for people to join our team who are passionate about making a positive change in healthcare. Join us as we work towards our vision of safer better healthcare for all.

Our values are in our

TEAM -It all starts with Team... we win together... with our this roleyoullcollaborate across multiple departments and teams building unified approaches that strengthen our collective impact on healthcare safety.

RESPECT- Everyone is accepted and expected to be a pro (fessional).Youlldemonstrateprofessional excellence whilst instructing and enabling teams to deliver world-class outcomes that reflect our commitment to healthcare transformation.

LEAD- We innovate to solve problems and believe that everyone can lead by making people and situations through influence andexpertise innovating solutions that make complex landscapes more navigable for our teams and clients

DELIVER- We set big goals (Rocks) and focus on making progress every measurable improvements across theorganisationwhilstmaintainingdailyfocus on systematic progress that enhances our data maturity.

What You Will Do:

As an Operations Engineer II you willplay a key role inmaintainingandoptimizingour cloud-based data archival platform. This role requires strong problem-solving automation and cloud infrastructure expertiseto ensure system reliability security and scalability. The ideal candidate will collaborate with software engineers data analysts and IT operations to enhance redundancy improve performance and manage costs. You willanalyze operational data and implement automation solutions that enhance team productivity and moderately complex problems using systematic analysis and collaborate with colleagues to deliver high-quality process improvementsandcollaborate with cross-functional teams. Leveraging your skills in process analysis stakeholder management and technical implementationyoulldrive operational excellence and contribute to strategic decisions. Your efforts will directly supportteam andcustomer satisfaction making a measurable impact within your immediate team and projects.

Key Responsibilities:

Customer Support

• Triage and worksupport requests fromcustomerswhilemaintaininghigh standardsof service.

• Regular interaction with customers whether technical staff or end-users either via e-mail or meetings. No site visits.

• After hours on call support is a key responsibility of the role andappropriate compensationis provided.

Technical Implementation Automation Support & System Monitoring

• Implement andmaintainengineering tools automation systems and technical solutions that integrate with existing infrastructure.

• Participate in automation initiatives by creating reliable workflows supporting team productivity.

• Monitor system metrics and ensure rapid detection of operational anomaliesto ensure system reliability andoptimalperformance.

• Utiliseadvanced monitoringtotrack system health and address potential performance bottlenecks.

• Contribute to implementation of monitoring logging and alerting to proactively detect and resolve issues.

Complex Problem Analysis & Resolution

• Examine system log files and performance metrics toidentifyroot causes of issues affecting system reliability and performance.

• Process complex technical information systematically torecognisepatterns and create effective solutions for emerging technical challenges.

• Resolve intricate system failures byleveraginganalytical thinking and debugging techniques to restoreoptimaloperation.
  

Business Metrics Analysis & Insight Generation

• Analyze engineering and operational metrics to uncover trends inefficiencies and improvement opportunities aligned with businessobjectives.

• Translate technical process and workflow improvements into measurable businessvalue through contextual reporting and analysis.

• Support market and competitive research initiatives by processing relevant data and providing actionable business context for engineering decisions.

• Contribute tomaintainingcompliance with security and regulatory standards.

Systems Integration & Data Flow Maintenance

• Maintain integrations between engineering tools and platforms to ensure seamless data flow and interoperability.

• Process integration configurations and examine system architectures to recognize and address automation opportunities.

• Support integration projects by handling connection data andparticipatingin system automation efforts that enhance engineering workflows.

Collaborative Excellence & Cross-Team Support

• Participate in cross-team initiatives to foster collaboration and the achievement of shared operational goals.

• Leverage diverse team perspectives to contribute to process improvements and superior technical outcomes.

Experience You Will Need:

• Bachelors Degree in Computer Science Information Technology Software Engineering Information Systems or relatedfield.

• Microsoft Certified: Azure Administrator Associate certification preferred.

• 2 to 5 years of experience in a Technical Support role with experience in supporting Azure cloud environments.

• Security Certification is a plus

• Prior experience in healthcare IT or data archival solutions is a plus.

Essential Requirements:

• Experience with Azure services including but not limited to Azure VMs Azure Functions Azure App Service Azure SQL Database Azure Cosmos DB and Azure Storage solutions.

• Proficiencyin T-SQL.

• Experience with scriptinglanguages suchasinPowerShell.

• Strong security mindset understanding of compliance best practices in a cloud environment.

• Excellent verbal and written communication skills with the ability to effectively articulate technical challenges and solutions.

• Strong documentation skills for creating detailed reports and maintenance logs.

• Demonstrated ability to analyze andoptimizeworkflowsidentifyinginefficienciesandrecommendingautomation opportunities.

• Effective collaboration skills witha track recordof building productive relationships andfacilitatingcommunication across engineering product and leadership teams to drive operational improvements.

• Proficiencyin deploying and supporting technical solutions

• Analytical skills to interpret engineering metrics align technical initiatives with businessobjectives and generate insights that inform continuous improvement projects.

• Ability to serve in an on-call capacity on a three-week rotational schedule.

• No travel required
  

What You Will Gain:

Joining as an Operations Engineer II in our R&D Engineering teamyoullaccelerate your professional development byoptimizingmission-critical workflows that directly enhanceoperationsproductivity. This role offers the chance to collaboratewith experienced engineers across cross-functional hands-on experience streamlining operations analyzing performance dataimproving security postureand driving impactful process improvementsall within a supportive environment that values learning and innovation. As you expand your technical knowledgeyoullplay a valued role in shaping our operational success.

RLDatix is an equal opportunity employer and our employment decisions are made without regard to racecolour religion age gender national origin disability handicap marital status or any other status or condition.