Web Manager, Web Strategy & Operations

Career Category

Job Description

Join Amgens Mission of Serving Patients

At Amgen if you feel like you are part of something bigger it is because you are. Our shared missionto serve patients living with serious illnessesdrives all that we do.

Since 1980 we have helped pioneer the world of biotech in our fight against the worlds toughest diseases. With our focus on four therapeutic areas Oncology Inflammation General Medicine and Rare Disease we reach millions of patients each year. As a member of the Amgen team you will help make a lasting impact on the lives of patients as we research manufacture and deliver innovative medicines to help people live longer fuller happier lives.

Our award-winning culture is collaborative innovative and science based. If you have a passion for challenges and the opportunities that lie within them you will thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Web Strategy & Operations Web Manager

WHAT YOU WILL DO

The Amgen Global Content Excellence Team is looking for an experienced Web Manager to join our Global Customer Capabilities & Innovation (GCCI) group. GCCI delivers efficient and consistent quality global marketing assets that scale across multiple channels & markets. As part of the GCCI the Web Manager provides integrated end-to-end program and project management to ensure successful delivery of websites and bring thought leadership and drive delivery.

Key Responsibilities:

• Strategic Web Program Lead: Lead and manage and drive cross functional teams of web programs across GCCI WSO ensuring timelines resources and budget alignment of website launches enhancements and optimization initiatives. Serve as the accountable program lead ensuring cross-initiative alignment timelines and proactive risk management.
• Portfolio Prioritization & Planning: Lead quarterly portfolio intake and prioritization across web initiatives in partnership with Technology and business stakeholders ensuring alignment to enterprise strategy and value realization goals. Operationalize governance frameworks to evaluate demand clarifiy requirements at a program level assess cross-project dependencies and align on delivery.
• Cross-Functional Leadership: Provide strategic operational oversight and alignment across cross-functional teams including content design development SEO analytics project owners and platform stakeholdersto ensure integrated planning and execution across web initiatives.
• Program Governance & Risk Management: Oversee program health across initiatives by monitoring delivery progress governance adherence documentation standards cross-project risks issues and change impacts throughout launch and hypercare.
• Website Performance & Analytics: Develop track and report KPIs by analyzing web traffic user behavior and SEO metrics. Deliver actionable insights to improve site performance and optimize ways of working through operational reviews.
• Quality Assurance & Testing: Partner with stakeholders to conduct functional testing and ensure adherence to agile web development processes industry best practices and high-quality standards.
• Continuous Improvement & Operational Excellence: Lead structured retrospectives identifying improvement opportunities. Standardize governance frameworks templates and delivery processes to increase efficiency reduce costs and enhance speed-to-market.
• Capability Enablement & Portfolio Optimization: Continuously assess and optimize the web portfolio to ensure alignment with evolving business priorities resource capacity and long-term digital strategy.
• Compliance Risk & Operational Resilience: Ensure compliance with regulatory legal and brand standards across all web initiatives. Embed risk management into program governance to support sustainable digital operations.

WHAT WE EXPECT OF YOU

We are all different yet we all use our unique contributions to serve patients. The Web Project Manager professional we seek is a collaborator with these qualifications.

Basic Qualifications:

Doctorate degree

OR

Masters degree and 2 years of digital or web project management experience

Or

Bachelors degree and 4 years of digital or web project management experience

Or

Associates degree and 10 years of digital or web project management experience

Or

High school diploma / GED and 12 years of digital or web project management experience

Preferred Experience:

• Digital Program / Project Management Expertise:
  5 years of experience managing end-to-end digital and website lifecycle projects in fast-paced multi-stakeholder environments including complex cross-country and high-impact initiatives.
• Agile & Program Management:
  Strong knowledge of Agile methodologies (preferably SAFe) with experience managing website roadmaps and continuous improvement initiatives. Proficient in Program / Project Management tools such as JIRA ServiceNow Confluence and Google Analytics.
• Stakeholder & Vendor Management:
  Proven ability to negotiate priorities manage expectations and build productive relationships across diverse cross-functional teams and external partners.
• Regulatory & Technical Acumen:
  Experience operating in regulated industries (preferably pharma) with understanding of compliance requirements. Familiarity with accessibility standards (WCAG) privacy regulations (GDPR US consumer laws) web technologies (e.g. HTML/CSS) and industry best practices is a plus.
• Documentation & Governance:
  Experience developing detailed project documentation and translating business requirements into technical specifications.

Preferred Competencies:

• Leadership & Collaboration:
  Effective communication relationship management and cross-functional collaboration skills; able to convey complex technical concepts clearly to non-technical stakeholders.
• Analytical & Digital Expertise:
  Proficiency in web analytics SEO and UX/UI principles with the ability to interpret data and drive actionable insights using digital marketing tools.
• Problem-Solving & Quality Focus:
  Advanced problem-solving capabilities attention to detail and commitment to delivering high-quality outcomes while incorporating feedback.
• Adaptability & Growth Mindset:
  Proactive inclusive and flexible approach with a willingness to learn experiment and continuously improve. Comfortable working across time zones when required.

What you can expect from us

As we work to develop treatments that take care of others we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture well support your journey every step of the way.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to relevant skills experience and qualifications.

In addition to the base salary Amgen offers a Total Rewards Plan based on eligibility comprising of health and welfare plans for staff and eligible dependents financial plans with opportunities to save towards retirement or other goals work/life balance and career development opportunities that may include:

• A comprehensive employee benefits package including a Retirement and Savings Plan with generous company contributions group medical dental and vision coverage life and disability insurance and flexible spending accounts

• A discretionary annual bonus program or for field sales representatives a sales-based incentive plan

• Stock-based long-term incentives

• Award-winning time-off plans

• Flexible work models where possible. Refer to the Work Location Type in the job posting to see if this applies.

Apply now and make a lasting impact with the Amgen team.

In any materials you submit you may redact or remove age-identifying information such as age date of birth or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Application deadline

Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

Sponsorship

Sponsorship for this role is not guaranteed.

As an organization dedicated to improving the quality of life for people around the world Amgen fosters an inclusive environment of diverse ethical committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation. Amgen is an Equal Opportunity employer and will consider you without regard to your race color religion sex sexual orientation gender identity national origin protected veteran status or disability status.

Salary Range