Senior DirectorDirector, Digital Customer Success Transformation & Innovations

Your work days are brighter here.

Were obsessed with making hard work pay off for our people our customers and the world around us. As a Fortune 500 company and a leading AI platform for managing people money and agents were shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join youll feel it. Not just in the products we build but in how we show up for each other. Our culture is rooted in integrity empathy and shared enthusiasm. Were in this together tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether youre building smarter solutions supporting customers or creating a space where everyone belongs youll do meaningful work with Workmates whove got your return well give you the trust to take risks the tools to grow the skills to develop and the support of a company invested in you for the long haul. So if you want to inspire a brighter work day for everyone including yourself youve found a match in Workday and we hope to be a match for you too.

About the Team

About the Role

Evaluates diagnoses and documents existing processes in support of improving processes performance and quality. Develops and applies metrics for process and performance measurement. Provides guidance on re-engineering techniques for process improvement. Defines designs and implements solutions to achieve desired business outcomes. Provide subject matter expertise and project management guidance to large enterprise initiatives.

About You

Basic Qualifications- Senior Director Digital Customer Success Transformation & Innovations

• 10 years leadership experience leading multi-functional teams

• 12 years experience defining designing and implementing solutions to achieve desired business outcomes

Basic Qualifications- Director Digital Customer Success Transformation & Innovations

• 8 years leadership experience leading multi-functional teams

• 10 years experience defining designing and implementing solutions to achieve desired business outcomes

Other Qualifications

• Bachelors degree or equivalent work experience

• Outstanding written visual representation and verbal communication skills.

• Experience with automating manual processes through systems requirements analysis design and documentation.

• Strong ability to establish relationships influence without authority and drive alignment across teams with varied strengths and leadership levels.

• Outstanding organizational interpersonal and negotiation skills; flexible and adaptable; able to work in ambiguous situations.

• Passion for customer service and commitment to delivering high-quality results.

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidates compensation offer will be based on multiple factors including but not limited to geography experience skills job duties and business need among other things. For more information regarding Workdays comprehensive benefits please click here.

Our Approach to Flexible Work

With Flex Work were combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections maintain a strong community and do their best work. We know that flexibility can take shape in many ways so rather than a number of required days in-office each week we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers prospects and partners (depending on role). This means youll have the freedom to create a flexible schedule that caters to your business team and personal needs while being intentional to make the most of time spent together. Those in our remote home office roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

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