IT Support Apprenticeship

Location: UK - Hatfield Job-ID: 217047 Contract type: Fixed Term Contract Business Unit: Technicians

Life on the team

Salary: 19500
Start Date: September 2026
Apprenticeship: Digital Support Technician Level 3
Duration: 18 months
Location: Hatfield Hertfordshire

Join our Tech Enablement UK team where youll help build test and set up devices so theyre ready for our customers to use. Youll make sure computers laptops mobile devices and other equipment are fully checked working properly and prepared for delivery You wont be focused on just one area. Youll have a chance to explore a wide range of technology supporting different teams as they solve problems and deliver great service.

This is a hands-on role where youll learn by doing supported by a team of friendly colleagues and experienced mentors. Youll also be part of an apprentice community building you skills confidence and a foundation for a future career in technology.

What youll do

Youll spend 80% of your time gaining handson experience and 20% working toward your Level 3 qualification.

• Build test and set up devices for customer orders.
• Identify and fix issues with computers laptops and mobile devices.
• Set up equipment such as printers laptops and mobile devices to meet customer requirements.
• Label organise and track devices throughout the build process.
• Keep clear and accurate records of your work.
• Learn how to prepare and deliver technology efficiently as part of the team.
• Work with colleagues to share ideas improve processes and learn new skills.

What youll need

• At least 2 GCSEs including Maths and English at grade 4/C or above
• Curious about technology and motivated to learn new skills
• Able to follow processes stay organised and manage your tasks independently
• Able to adapt to different tasks as needed
• Able to communicate clearly and work well within a team
• Interest in computers laptops mobile devices and general IT systems

Important Eligibility Information

Please note that for successful applicants offers will be conditional on passing additional eligibility checks with our training provider. These checks include a Maths and English assessment and a review of any previous qualifications you hold.

Due to the funding requirements of the apprenticeship applicants must not already hold a Digital Support Technician Level 3 qualification an IT support qualification or equivalent to be eligible for this programme.

About us

We are a leading independent technology and services provider trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source transform and manage their technology infrastructure to deliver digital transformation enabling people and their business.

Our business may be about technology but first of all its about people

With over 20000 people across 22 countries we are proud of our inclusive culture - where everyone can thrive feel valued and truly belong.

As an equal opportunities employer were committed to ensuring fair and equal access to opportunities for all. Your application will be considered on its merits regardless of your age disability ethnicity gender identity or any other characteristics protected by law. What matters most to us is that you share our vision and values and bring the experience and skills were looking for.

We are proud to be a Disability Confident Employer. We welcome applications from disabled people and accept applications in alternative formats. We also guarantee to interview applicants who have a disability.

If you share our values and want to make a meaningful impact in a supportive forward-thinking environment - wed love to hear from you!