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About the Role
The Account Manager SPOC (Single Point of Contact) for MediClinic / Onsite Health Center (OHC) will be responsible for managing end-to-end corporate clinic operations for assigned accounts. This role will act as the primary interface between corporate clients medical teams and internal stakeholders to ensure seamless service delivery SLA adherence and high client satisfaction.
Key Responsibilities
1. Client & Account Management
Act as the Single Point of Contact (SPOC) for assigned corporate accounts.
Build and maintain strong client relationships.
Manage client escalations and ensure timely resolution.
Conduct regular governance calls/reviews and share MIS & performance reports.
Ensure adherence to SLAs and contractual deliverables.
2. Operations Management
Oversee daily operations of MediClinics / Onsite Health Centers (OHCs).
Ensure smooth functioning of clinic services including staffing scheduling and vendor coordination.
Monitor service quality TAT and operational KPIs.
Drive process improvements for better efficiency and service delivery.
3. Team & Vendor Coordination
Coordinate with medical staff (doctors nurses paramedics) and support teams.
Ensure proper staffing levels and roster management.
Manage third-party vendors and ensure service compliance.
4. Compliance & Reporting
Ensure compliance with medical legal and company guidelines.
Track and share periodic performance dashboards and reports.
Support audits and maintain necessary documentation.
5. Financial & Commercial Oversight
Monitor account-level P&L billing accuracy and revenue realization.
Support contract renewals and upselling opportunities.
Ensure cost optimization without impacting service quality.
Eligibility Criteria
Bachelors degree (MBA preferred).
36 years of experience in healthcare operations corporate clinic management or account management.
Strong stakeholder management and communication skills.
Good analytical skills and proficiency in MS Excel / reporting tools.
Experience in managing corporate clients or OHCs is preferred.
