Senior Data Scientist, Knowledge Surfaces
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Job Location:
San Jose, CA - USA
Yearly Salary:
$ 133100 - 236400
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Our Company
Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.
Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!
is evolving to support a new generation of agentic AI-powered experiences that help customers discover products make confident purchase decisions learn new skills and get help efficiently at scale. Brand Concierge sits at the center of this transformationan intelligent conversational experience built to guide customers across end-to-end journeys while driving measurable improvements in conversion engagement and customer satisfaction.
As a Senior Data Scientist on the Knowledge Surfaces team you will lead the analytics measurement and optimization of Brand Concierge and related agentic experiences on . This role anchors advanced digital and web analytics in the agentic eraensuring conversational and AI-powered interactions are thoughtfully instrumented rigorously measured and translated into actionable insights that improve experience quality and business outcomes.
Because is one of the earliest and most visible deployments of these capabilities the team also serves as customer zerogenerating insights that inform the evolution of Adobes broader analytics and agentic offerings.
What Youll Do
- Shape the analytics and measurement strategy for Brand Concierge and related agentic experiences on .
- Define and evolve instrumentation to accurately track agent interactions conversational flows and downstream customer behavior across web journeys.
- Analyze large-scale behavioral and conversational data to identify friction points and opportunities to improve personalization agent quality and conversion outcomes.
- Measure end-to-end customer funnels by stitching data across agentic experiences content surfaces and human-assisted channels.
- Partner with Product and Engineering to translate roadmap priorities into experimentation frameworks measurement plans and scalable dashboards.
- Build and scale reporting using Adobe Analytics Customer Journey Analytics (CJA) SQL-based data environments and BI tools.
What youll need to succeed
- 68 years of experience in digital analytics product analytics or data science roles focused on web and customer journey measurement.
- Strong hands-on expertise with Adobe Analytics and/or Customer Journey Analytics (CJA) including segmentation calculated metrics attribution and funnel analysis.
- Deep understanding of web instrumentation event design tagging frameworks and digital data governance.
- Experience analyzing acquisition conversion onboarding and engagement funnels in large-scale web environments.
- Proficiency in SQL and ability to bridge frontend analytics platforms (Adobe Analytics/CJA) with backend querying environments (e.g. Databricks).
- Exposure to conversational analytics unstructured text analysis or evaluation of AI-driven experiences.
- Proven ability to translate complex behavioral and conversational data into clear actionable recommendations in cross-functional environments.
In California the pay range for this position is $163200 - $236400
At Adobe for sales roles starting salaries are expressed as total target compensation (TTC base commission) and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition certain roles may be eligible for long-term incentives in the form of a new hire equity award.
State-Specific Notices:
California:
Fair Chance Ordinances
Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and fair chance ordinances.
Colorado:
Application Window Notice
If this role is open to hiring in Colorado (as listed on the job posting) the application window will remain open until at least the date and time stated above in Pacific Time in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location no specific application window applies and the posting may close at any time based on hiring needs.
Massachusetts:
Massachusetts Legal Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Adobe is proud to be anEqual Employment Opportunityemployer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law.Learn more.
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Required Experience:
Senior IC
Key Skills
- Laboratory Experience
- Mammalian Cell Culture
- Biochemistry
- Assays
- Protein Purification
- Research Experience
- Next Generation Sequencing
- Research & Development
- cGMP
- Cell Culture
- Molecular Biology
- Flow Cytometry
