Cluster Manager Digital Platforms and Consumer AI

Pune - India

Monthly Salary: Not Disclosed

Posted on: 22 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Purpose	To own and optimize the end-to-end digital Loan Against Securities (LAS) journey across App and Web by driving enhancements monitoring performance metrics and leveraging data-driven insights to improve customer experience maximize conversions and support the companys digital growth and revenue objectives.
Duties and Responsibilities	Own and manage the end-to-end LAS digital journey on App & Web platforms. Drive new feature enhancements oversee change requests and ensure timely bug resolution. Monitor and analyze key product KPIs such as: Click-to-View % Form conversion rates Funnel performance API health and tech performance Use analytics tools such as CleverTap and Google Analytics to: Build and monitor funnels Identify drop-offs and conversion gaps Generate actionable insights Analyze UserExperior session recordings to identify customer pain points and report defects or UX issues. Collaborate with technology teams to prioritize fixes and improvements based on data insights. Prepare and present performance reports and dashboards for stakeholders. Ensure consistent tracking documentation and communication of product updates.
Key Decisions / Dimensions	Prioritizing product backlog by deciding which enhancements bug fixes or change requests should be addressed first based on business impact and customer experience. Determining optimization opportunities within the LAS journey by analyzing funnel metrics click-to-view rates and conversion data. Deciding when to escalate technical issues such as API failures or performance drops to minimize customer disruption. Recommending product improvements or UX changes based on insights from analytics tools and user session recordings.
Major Challenges	Balancing multiple priorities such as new feature enhancements change requests and critical bug fixes while ensuring minimal impact on customer experience. Identifying the root cause of funnel drop-offs and conversion issues using analytics tools and translating insights into actionable product improvements. Ensuring consistent tech performance (APIs page load times form stability) by coordinating effectively with technology teams and managing dependencies. Maintaining accuracy and reliability of tracking tools like Clevertap Google Analytics and UserExperior for data-driven decision-making. Aligning cross-functional stakeholders (tech design business analytics) with varying priorities to ensure timely product releases. Continuously optimizing the LAS journey to meet evolving customer expectations and remain competitive in a fast-paced digital lending environment.
Required Qualifications and Experience	Bachelors degree in Engineering Technology Business Administration or a related discipline from a recognized institution. MBA or equivalent post-graduate qualification preferred. 812 years of experience in Product Management Digital Banking Fintech or Financial Services platforms. Proven experience as a Product Owner managing end-to-end digital journeys across app and web. Strong understanding of Deposits / Fixed Deposit products customer lifecycle and regulatory frameworks. Experience working with large-scale transactional platforms APIs and complex backend ecosystems. Strong leadership stakeholder management and decision-making capabilities. Data-driven mindset with the ability to translate insights into product strategy.

Required Experience:

Manager

Job PurposeTo own and optimize the end-to-end digital Loan Against Securities (LAS) journey across App and Web by driving enhancements monitoring performance metrics and leveraging data-driven insights to improve customer experience maximize conversions and support the companys digital growth and re...

Job Purpose	To own and optimize the end-to-end digital Loan Against Securities (LAS) journey across App and Web by driving enhancements monitoring performance metrics and leveraging data-driven insights to improve customer experience maximize conversions and support the companys digital growth and revenue objectives.
Duties and Responsibilities	Own and manage the end-to-end LAS digital journey on App & Web platforms. Drive new feature enhancements oversee change requests and ensure timely bug resolution. Monitor and analyze key product KPIs such as: Click-to-View % Form conversion rates Funnel performance API health and tech performance Use analytics tools such as CleverTap and Google Analytics to: Build and monitor funnels Identify drop-offs and conversion gaps Generate actionable insights Analyze UserExperior session recordings to identify customer pain points and report defects or UX issues. Collaborate with technology teams to prioritize fixes and improvements based on data insights. Prepare and present performance reports and dashboards for stakeholders. Ensure consistent tracking documentation and communication of product updates.
Key Decisions / Dimensions	Prioritizing product backlog by deciding which enhancements bug fixes or change requests should be addressed first based on business impact and customer experience. Determining optimization opportunities within the LAS journey by analyzing funnel metrics click-to-view rates and conversion data. Deciding when to escalate technical issues such as API failures or performance drops to minimize customer disruption. Recommending product improvements or UX changes based on insights from analytics tools and user session recordings.
Major Challenges	Balancing multiple priorities such as new feature enhancements change requests and critical bug fixes while ensuring minimal impact on customer experience. Identifying the root cause of funnel drop-offs and conversion issues using analytics tools and translating insights into actionable product improvements. Ensuring consistent tech performance (APIs page load times form stability) by coordinating effectively with technology teams and managing dependencies. Maintaining accuracy and reliability of tracking tools like Clevertap Google Analytics and UserExperior for data-driven decision-making. Aligning cross-functional stakeholders (tech design business analytics) with varying priorities to ensure timely product releases. Continuously optimizing the LAS journey to meet evolving customer expectations and remain competitive in a fast-paced digital lending environment.
Required Qualifications and Experience	Bachelors degree in Engineering Technology Business Administration or a related discipline from a recognized institution. MBA or equivalent post-graduate qualification preferred. 812 years of experience in Product Management Digital Banking Fintech or Financial Services platforms. Proven experience as a Product Owner managing end-to-end digital journeys across app and web. Strong understanding of Deposits / Fixed Deposit products customer lifecycle and regulatory frameworks. Experience working with large-scale transactional platforms APIs and complex backend ecosystems. Strong leadership stakeholder management and decision-making capabilities. Data-driven mindset with the ability to translate insights into product strategy.

Required Experience:

Manager

Key Skills

User Interface
Competitive Analysis
New Technologies
Business developments
Communication
Content Management System
Market Research
Internet
Youtube
Digital Assets
Digital strategy
Social Channels
Digital Forensics
A/B Testing
Analytics

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About Company

Bajaj Finance Limited

Bajaj Finserv is India’s most diversified non-banking finance company. Visit the website to learn about our products. Get instant approval on loans, shop on EMIs, make an investment, get insurance and pay your bills.

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