Operational Excellence Manager

Stockholm - Sweden

Monthly Salary: Not Disclosed

Posted on: 21 hours ago

Vacancies: 1 Vacancy

Job Summary

Last date to apply:

11 March 2026

Were one of the worlds oldest start-ups and were just getting started.

At Husqvarna Group innovation is in our DNA. With over 330 years of heritage and a passion for pioneering technology we design and deliver worldclass products and solutions for forest park garden and construction care. From robotic lawn mowers to cuttingedge chainsaws and sustainable battery systems were shaping the future and we want you to be part of it.

About the role

As Operational Excellence Manager you will be part of the global Premium Customer Support transformation within our Global Aftermarket function. This is a high-impact role where you set new operational standards governance models and ways of working that elevate customer experience worldwide.

You will drive change across regions align senior stakeholders and ensure sustainable implementation of new processes and operating models. Reporting to the Director Customer Support & Training you will play a key role in shaping how Customer Support delivers value globally.

Responsibilities

Be part of and implement the Premium Customer Support transformation in BU (Business Unit) Europe and next step globally.
Establish operational standards governance structures and KPIs
Drive structured change management and communication across regions
Define and implement new operating models and processes
Ensure measurable improvements in customer experience and service delivery
Align initiatives with broader strategic priorities
Provide tools and frameworks that enable successful adoption

You will have clear decision-making authority and global visibility in this role.

Your skills and background

Bachelors degree in business technology or related field with demonstrated expertise in change management and organizational transformation
Proven experience in customer support operations with deep understanding of service delivery processes and customer experience principles
Strong background in project management with experience leading cross-functional initiatives and managing stakeholder relationships across multiple regions
Advanced change management skills with ability to develop frameworks and methodologies that others can implement effectively
Excellent communication and persuasion abilities to influence stakeholders and drive adoption of new approaches across diverse teams
Strong analytical and problem-solving capabilities to address operational challenges requiring coordination of people and process dimensions
Exceptional interpersonal skills with proven ability to build relationships and manage competing priorities across internal departments and external partners

Location

This position can be based inour offices in Stockholm or in Huskvarna.
With our hybrid working environment youll have the flexibility to work both onsite and remotely promoting worklife balance for all team members. We meet in the office at least 23 days a week (50%).

Your Application

Interested We review applications continuously and will close the process once the right candidate is found.
For more information about the position contact hiring manager Malin Anglert Director Customer Support & Training on . For questions regarding the process please contact Talent Acquisition Partner Jonathan Olsson .

Winning Through Culture

We believe that business is about people we win and grow together. Our culture is built on bold ideas strong commitment and a shared purpose.

Our culture is built on three core themes:

Bold We push boundaries and explore new possibilities.
Dedicated We work with passion and resilience.
Care We support each other and strive to make a lasting difference.

Learn more about our culturehere: Experience:

Manager

Last date to apply:11 March 2026Were one of the worlds oldest start-ups and were just getting started.At Husqvarna Group innovation is in our DNA. With over 330 years of heritage and a passion for pioneering technology we design and deliver worldclass products and solutions for forest park garden a...