Manager, Data (Service Events & Insights)

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar youre joining a global team who care not just about the work we do but also about each other. We are the makers problem solvers and future work builders who are creating stronger more sustainable communities. We dont just talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

OurProduct Support and Logistics Division (PSLD)is one of the most innovative divisions within PSLD as within all of Caterpillar our priority is ourcustomers and helping them build a better world. We touch nearly everyelement of the services value stream. PSLD is responsible for Aftermarket Parts DistributionofCat Parts Integrated Logistics and Global Services supporting Caterpillar dealers and customers. Our teams work together in critical areas that leverage digital capabilities technology and operational excellence.

The Global Service organization within PSLD provides world-class support to Cat dealers across the globe. As the Manager Data - Service Events & Insights you will play a critical role in the acceleration of transformational initiatives across the enterprise stewarding fluid analysis inspection service response Cat Interact and dealer Work Order data within the Service Events Domain to facilitate quality insights by:

• Working with distribution digital and industry partners to define standardize and improve dealer Work Order data quality
• Leveraging machine learning and Artificial Intelligence (AI) to interpolate labor trends parts replacement percentages maintenance and repair data to enhance dealer resource planning
• Refining and governing the use of the Service Maintenance Control System (SMCS) to standardize authoring and optimize execution of dealer service events

Additional Information:

• Location: Peoria IL (United States)
• Required Travel: Up to 10% (Domestic & International)
• Relocation Assistance Offered: None.
• US Work Sponsorship Offered: None.

What You Will Do:

Provide strategic leadership direction and methodology for analysis structure and storage of global dealer service data.

Oversee the creation enhancement and stewardship of all elements of the Service Events Domain.

Provide deep subject matter expertise for delivery of organizational projects & goals directly aligned with the business needs of Industry Partners Distribution teams and dealers.

What You Have (Basic Requirements):
Education Requirement: 4-year college degree in Business Data Science Engineering Mathematics or related field.

Process Management: Knowledge of business process improvement tools and techniques; ability to understand monitor update control or enhance existing business or work processes.

Communicating Complex Concepts: Knowledge of effective presentation tools and techniques to ensure clear understanding; ability to use summarization and simplification techniques to explain complex technical concepts in simple clear language appropriate to the audience.

Database Structures: Knowledge of database structures; ability to organize and store data in a particular data structure.

Information Management: Knowledge of an organizations existing and planned Information Architecture and Information Management (IM) methodology; ability to collect and manage information from different sources and distribute this information to enhance operational efficiency.

Repository Tools: Knowledge of metadata and information repository tools; ability to apply appropriate tools and techniques to manage metadata.

What You Will Get:

Through it allweareone team creating and delivering world-class components and solutions superior to the more about theCaterpillarExperience.

About Caterpillar:

Caterpillar Inc. is the worlds leading manufacturer of construction and mining equipment off-highway diesel and natural gas engines industrial gas turbines and diesel-electric locomotives. For nearly 100 years weve been helping customers build a better more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services backed by our global dealer network provide exceptional value that helps customers succeed.

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Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

• Medical dental and vision benefits*

• Paid time off plan (Vacation Holidays Volunteer etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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