Salesforce Platform Specialist

Core Responsibilities  

1) Core Platform Ownership & Governance 

• Own platform standards (naming conventions metadata strategy field hygiene deprecation duplicate management) and drive continuous improvement across org(s). 

• Manage environments and releases (sandboxes UAT change migration) coordinating with Product and Engineering for smooth deployments and minimal disruption. 

• Administer users Permission Sets/Groups roles and access policies; maintain org security posture and audit readiness. 

2) Configuration Automation & Data Quality 

• Design and build scalable solutions using Flows (recordtriggered screen scheduled) Lightning App Builder dynamic forms/actions validation rules formulas and layouts. 

• Create and evolve Reports & Dashboards to provide actionable insights for Sales Service and Leadership. 

• Establish data quality controls (picklists validations required fields duplicate rules) and steward remediation plans. 

3) Agentforce / Service Cloud (Service Excellence) 

• Configure and optimise Agentforce Console workspaces for efficiency (tabs utility items keyboard shortcuts macros Quick Text). 

• Implement bestpractice Case Management: OmniChannel routing assignment/escalation rules SLAs/Entitlements queues emailtocase and Knowledge integration. 

• Enable Digital Engagement channels (chat/messaging) 

• Partner with Service leadership to track and improve KPIs (first contact resolution handle time backlog CSAT) via dashboards. 

4) Salesforce AI (Einstein & Agentforce AI) 

• Configure and govern AIassisted service productivity features (e.g. case summaries recommended replies autoclassification/triage) with appropriate guardrails. 

• Collaborate with Product/Data to identify AI use cases define acceptance criteria monitor quality and drive ethical secure AI adoption. 

• Measure AI impact (time saved accuracy adoption) iterate configurations and champion best practices with endusers. 

5) Integrations & Data Exchange 

• Work with integration teams to design robust data flows via Salesforce APIs Platform Events External Services and connected apps. 

• Support troubleshooting across integrated systems (e.g. marketing automation data platforms ticketing) and ensure data integrity across domains. 

• Contribute to integration documentation error handling standards and monitoring routines. 

7) Security Compliance & Risk 

• Leverage platform audit capabilities (Login History Setup Audit Trail) and contribute to incident response/rootcause analysis. 

• (Nice to have) Familiarity with Salesforce Shield (Event Monitoring Field Audit Trail Platform Encryption). 

• Deliver demos quick guides and inapp prompts; champion accessibility and UX simplicity across Lightning pages and screen flows. 

• Run office hours gather feedback and translate pain points into a prioritised backlog with the Product Owner. 

8) Adoption & Enablement 

• Deliver demos quick guides and inapp prompts; champion accessibility and UX simplicity across Lightning pages and screen flows. 

• Run office hours gather feedback and translate pain points into a prioritised backlog with the Product Owner. 

Qualifications :

• Proven experience in a platformlevel Salesforce role (e.g. Platform Specialist Systems Analyst) supporting global commercial or service teams.  

• Strong handson expertise with Flows Lightning configuration and data modelling. 

• Practical knowledge of Service Cloud / Agentforce configuration (Cases Console OmniChannel Knowledge SLAs). 

• Demonstrated ability to translate complex business requirements into scalable configuration and clear user stories. 

• Excellent stakeholder communication prioritisation and time management in a fastmoving environment. 

Additional Information :

This role is Hybrid 1 per week

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process including résumé screening candidate assessments interview scheduling job matching communication support and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQs principles of fairness transparency human oversight and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions require accommodations or wish to request human review were permitted by law please contact your local HR representative. For more information please visit NIQs AI Safety Policies and Guiding Principles: NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

For more information visit

Want to keep up with our latest updates

Follow us on: LinkedIn  Instagram  Twitter  Facebook

Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

No

Employment Type :

Full-time