Trading Incidents Analyst
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Trading Incidents Analyst
In the position of Trading Incidents Analyst you will work closely with Product Technology and Trading teams to support the management of trading-related incidents. You will help ensure minimal customer impact and contribute to high-quality service delivery. This role provides 24/7 support to Entains Trading teams globally.
You will support the monitoring logging and triage of Trading Incidents escalating issues appropriately and assisting senior team members in investigations and resolutions.
Key Responsibilities:
- Act as a point of contact for Trading Incidents across designated communication channels escalating where appropriate.
- Monitor and manage shared inboxes ensuring emails are logged prioritised and assigned according to established procedures.
- Support Trading Incidents Lead Analysts and senior team members during incident investigations and resolution activities.
- Assist with initial incident checks using defined tools and processes gathering information to support further investigation.
- Handle basic sportsbook and trading-related queries from customer-facing teams escalating complex issues when required.
- Support communication with third-party feed providers by logging issues and sharing relevant details.
This role offers:
- Hands-on experience in issue triaging and incident management
- Exposure to multiple teams across Trading Product and Technology
Qualifications :
- Degree level education is desirable but not essential.
- Clear and effective communication skills both verbal and written with the ability to escalate issues using defined processes.
- Ability to clearly document and explain issues in a structured and easytounderstand way.
- Willingness and ability to learn how to summarise trading and incident-related information with support and guidance.
- Highly motivated well organised and able to manage multiple tasks in a fastpaced environment.
- Ability to follow processes accurately and complete tasks thoroughly even when under time pressure.
- Previous experience in an operational trading customer support or technical support environment is desirable but not required.
- An interest in sports betting trading operations or incident management with a willingness to develop into a more senior role.
Additional Information :
Depending on your role and location you can expect to receive benefits like
- Generous group bonus scheme
- Hybrid working - 2 days in the office
- Private medical insurance
- Pension Scheme
- Free subscription to wellbeing app Unmind
- Entain & Enhance days 2 paid days off to focus on your professional or personal development
- Sharesave Scheme
Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.
Should you need any adjustments or accommodations to the recruitment process at either application or interview please contact us.
At Entain we do whats right. Its one of our core values and thats why were taking the lead when it comes to creating a diverse equitable and inclusive future - for our people and the wider global sports betting and gaming sector. However you identify our ambition is to ensure our people across the globe feel valued respected and their individuality celebrated.
We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate ensuring ethical and compliant hiring practices globally.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- ArcGIS
- Intelligence Community Experience
- GIS
- Python
- Computer Networking
- Data Collection
- Intelligence Experience
- R
- Relational Databases
- Analysis Skills
- Data Management
- Application Development
About Company
Sports betting, gaming and interactive entertainment is changing, and were leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. Wit ... View more
