Enforcement Administration

3838 N. Central Ave.

Phoenix AZ 85012

Salary: $65000.00

Grade: 21

Closing Date: 02/24/2026

This position analyzes data related to ADOTs statewide Computer Aided Dispatch (CAD)/Records Management System (RMS) eCrash and eCitation applications related Geographic Information System (GIS) infrastructure and associated integrations. Performs rigorous quality control and data validation to ensure the integrity of public safety records; specifically identifying and rectifying discrepancies in the National Incident-Based Reporting System (NIBRS) / Uniform Crime Reporting (UCR) data. This position participates in the after hours rotation for the 24/7 support line. May work weekends and holidays. Background check is required polygraph and drug screening.

This position may offer the ability to work remotely within Arizona based upon the departments business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility autonomy and trust. Across our many agencies boards and commissions many State employees participate in the States Remote Work Program and are able to work remotely in their homes in offices and in hoteling spaces. All work including remote work should be performed within Arizona unless an exception is properly authorized in advance.

Provide basic technical support to various ADOT applications system integrations other supporting systems and assisting end users with software and hardware issues and escalate as necessary. Perform routine table maintenance and updates. Track and monitor support tickets; ensuring timely resolution and escalation where appropriate.

Assist with testing and validation of software upgrades patches and new feature implementations. Key responsibilities include processing and submitting monthly NIBRS/UCR reporting running scheduled audits maintaining organized user documentation and delivering system training. Supports the maintenance of the UCR/NIBRS reporting Criminal Justice Information Services (CJIS) compliance and Arizona Law Enforcement Accreditation Program (ALEAP) standards.

Run monthly audits and review audit results for data quality accuracy and compliance with state and federal reporting requirements. Support CJIS compliance and ALEAP reporting. Document data issues coordinate corrections and maintain an audit log.

Knowledge of:
Working knowledge of law enforcement records management systems and NIBRS reporting requirements.
CAD/RMS software and eCitation/eForm applications.
Basic understanding of relational databases and SQL query concepts.
Computer hardware software networking fundamentals and VPN remote access.
Understanding of customer service techniques and technical support best practices.

Skills in:
Strong organizational skills and attention to detail.
Effective written and verbal communication skills.
Proficiency in Microsoft Office Suite and/or Google Workspace.
Preparing clear documentation and training materials.
Prioritizing multiple requests and meet deadlines.

Ability to:
Troubleshoot and resolve routine hardware/software issues.
Learn new systems and processes quickly.
Work independently with limited supervision while following established procedures.
Collaborate effectively in a team environment and support cross-training efforts.
Maintain confidentiality and comply with applicable laws policies and procedures.

• Experience with NIBRS data entry auditing or reporting.
  
• Basic SQL knowledge.
  
• Vendor-specific training and certifications relevant to CAD/RMS application administration.
  
• Experience with law enforcement CAD/RMS systems (Spillman Flex preferred).

Arizona Criminal Justice Information System Certification (ACJIS) must be obtained within six months of hire.
Valid Drivers License.

If this position requires driving or the use of a vehicle as an essential function of the job then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current valid class-appropriate drivers license complete all required training and successfully pass all necessary drivers license record checks. The license must be current unexpired and neither revoked nor suspended. Employees who drive on state business are subject to drivers license record checks must maintain acceptable driving records and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R.11).

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Administration offers a comprehensive benefits package to include:
Sick leave
Vacation with 10 paid holidays per year
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
Health and dental insurance
Retirement plan
Life insurance and long-term disability insurance
Optional employee benefits include short-term disability insurance deferred compensation plans and supplemental life insurance

By providing the option of a full-time or part-time remote work schedule employees enjoy improved work/life balance report higher job satisfaction and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page

Mandatory participation in the Arizona Retirement System (ASRS) is required.

For questions about this career opportunity please contact ADOT Human Resources Recruitment via email at or phone call at option 2.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling option 3. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer.