DescriptionBe at the heart of transforming visions into market-ready products while you navigate through and solve complex this dynamic environment you ensure smooth product delivery and support change initiatives marking a significant step in your career growth and innovation journey. The Portfolio Investment Governance tooling team manages one of the most critical products within the Finance & Business Management ecosystem enabling processes such as Investment Governance Financial Management Execution & Delivery and managing strategy and firmwide objectives. The product consists of interconnected applications and microsystems that are rapidly evolving to meet the growing needs of the organization and the shift to a Product operating model. The product team is responsible for setting the product vision and mission ensuring that functionality solves real-world problems for the Finance & Business Management organization.
As a Senior Product Delivery Associate in Technology Investment Governance Product Team you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams build key relationships and enable the product to continuously deliver value. You will use both creative and critical thinking skills to support application systems that are essential to the firms operations. Youll work collaboratively in teams across a range of applications learning to resolve application and data issues as they arise. Youll gain exposure to product management software development testing deployment maintenance and improvement as well as production lifecycle methodologies and risk guidelines. This is an excellent opportunity to develop professionally and grow your career in any direction you choose.
Join a dynamic and innovative product team as they transform visions into market-ready this fast-paced environment you will ensure smooth product delivery and support change initiatives marking a significant step in your career growth and innovation journey. As a Client Support Specialist you will support Chief Finance Office teams Controllers Business Managers and Project Management teams. You will work with cross-functional teams build key relationships and help the product continuously deliver value. Working in Client Support means youll use both creative and critical thinking skills to maintain application systems
Job responsibilities
- Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies
- Supports the completion of change management activities across functional partners and monitors adherence to the firms risk controls compliance and regulatory requirements
- Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources
- Serve as the first point of contact for application and platform incidents providing initial troubleshooting and resolution.
- Monitor application health and performance identifying and escalating potential client-impacting incidents promptly.
- Log categorize and prioritize incoming issues ensuring accurate and thorough documentation.
- Assist in conducting post-incident reviews and support permanent closure of issues.
- Provide technical and procedural user training coaching and guidance to support applications.
- Collaborate with technology teams to escalate and resolve complex issues.
- Contribute to the creation and maintenance of support documentation and knowledge base articles.
Required qualifications capabilities and skills
- 3 years of experience or equivalent expertise in product management or a relevant domain area
- Demonstrated performance in either product management or relevant domain area
- Experience executing operational management and change readiness activities
- Experience in product deployment processes
- Bachelors degree in Computer Science Information Technology or related field (or equivalent experience).
- Basic understanding of application support troubleshooting and IT service management.
- Experience in Alteryx Tableau supporting real-time transaction processing applications enterprise incident management practices monitoring and performance tools.
- Ability to quickly receive and process information make appropriate risk-based decisions. Effective issue management skills problem identification and solution recommendation.
- Self-confident self-directed and able to work with various levels of staff and management. Excellent time management skills with the ability to remain calm and work in a fast-paced sometimes pressured environment.
- Strong team player with excellent oral and written communication skills.
Preferred qualifications capabilities and skills
- Developed knowledge of the product development life cycle
- Familiarity with ticketing systems (e.g. ServiceNow Jira) is a plus.
- Experience working in the financial industry is a plus.
- Exposure to product management or relevant domain areas.
- Experience executing operational management and change readiness activities.
- 2 years of experience in an IT support or helpdesk environment preferred.
Required Experience:
Senior IC
DescriptionBe at the heart of transforming visions into market-ready products while you navigate through and solve complex this dynamic environment you ensure smooth product delivery and support change initiatives marking a significant step in your career growth and innovation journey. The Portfoli...
DescriptionBe at the heart of transforming visions into market-ready products while you navigate through and solve complex this dynamic environment you ensure smooth product delivery and support change initiatives marking a significant step in your career growth and innovation journey. The Portfolio Investment Governance tooling team manages one of the most critical products within the Finance & Business Management ecosystem enabling processes such as Investment Governance Financial Management Execution & Delivery and managing strategy and firmwide objectives. The product consists of interconnected applications and microsystems that are rapidly evolving to meet the growing needs of the organization and the shift to a Product operating model. The product team is responsible for setting the product vision and mission ensuring that functionality solves real-world problems for the Finance & Business Management organization.
As a Senior Product Delivery Associate in Technology Investment Governance Product Team you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams build key relationships and enable the product to continuously deliver value. You will use both creative and critical thinking skills to support application systems that are essential to the firms operations. Youll work collaboratively in teams across a range of applications learning to resolve application and data issues as they arise. Youll gain exposure to product management software development testing deployment maintenance and improvement as well as production lifecycle methodologies and risk guidelines. This is an excellent opportunity to develop professionally and grow your career in any direction you choose.
Join a dynamic and innovative product team as they transform visions into market-ready this fast-paced environment you will ensure smooth product delivery and support change initiatives marking a significant step in your career growth and innovation journey. As a Client Support Specialist you will support Chief Finance Office teams Controllers Business Managers and Project Management teams. You will work with cross-functional teams build key relationships and help the product continuously deliver value. Working in Client Support means youll use both creative and critical thinking skills to maintain application systems
Job responsibilities
- Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies
- Supports the completion of change management activities across functional partners and monitors adherence to the firms risk controls compliance and regulatory requirements
- Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources
- Serve as the first point of contact for application and platform incidents providing initial troubleshooting and resolution.
- Monitor application health and performance identifying and escalating potential client-impacting incidents promptly.
- Log categorize and prioritize incoming issues ensuring accurate and thorough documentation.
- Assist in conducting post-incident reviews and support permanent closure of issues.
- Provide technical and procedural user training coaching and guidance to support applications.
- Collaborate with technology teams to escalate and resolve complex issues.
- Contribute to the creation and maintenance of support documentation and knowledge base articles.
Required qualifications capabilities and skills
- 3 years of experience or equivalent expertise in product management or a relevant domain area
- Demonstrated performance in either product management or relevant domain area
- Experience executing operational management and change readiness activities
- Experience in product deployment processes
- Bachelors degree in Computer Science Information Technology or related field (or equivalent experience).
- Basic understanding of application support troubleshooting and IT service management.
- Experience in Alteryx Tableau supporting real-time transaction processing applications enterprise incident management practices monitoring and performance tools.
- Ability to quickly receive and process information make appropriate risk-based decisions. Effective issue management skills problem identification and solution recommendation.
- Self-confident self-directed and able to work with various levels of staff and management. Excellent time management skills with the ability to remain calm and work in a fast-paced sometimes pressured environment.
- Strong team player with excellent oral and written communication skills.
Preferred qualifications capabilities and skills
- Developed knowledge of the product development life cycle
- Familiarity with ticketing systems (e.g. ServiceNow Jira) is a plus.
- Experience working in the financial industry is a plus.
- Exposure to product management or relevant domain areas.
- Experience executing operational management and change readiness activities.
- 2 years of experience in an IT support or helpdesk environment preferred.
Required Experience:
Senior IC
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Job Location:
Monthly Salary:
$ 91200 - 140000
Posted on:
6 hours ago
Vacancies:
1 Vacancy
