System Manager Broward County, FL

Company Overview

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people property and places. Our solutions foster the collaboration thats critical for safer communities safer schools safer hospitals safer businesses and ultimately safer nations. Connect with a career that matters and help us build a safer future.

Department Overview

Job Description

• The System Manager is the Customers primary point of contact within Motorola Solutions and acts as the communications consultant and manager of contracted services.
• The System Manager serves as the primary liaison who will work closely with the Customer Systems Support Center Dispatch Operations Product Groups the Factory System Engineering System Integration the Field Service Organization the Service Support Network third party contractors the local service provider(s) and other vendors.
• The System Manager is responsible for ensuring that the Terms and Conditions of the warranty/service contract are met. This may include but not be limited to: System Administration Service Inventory Management Service Configuration Management Service Site Management Service User Support Service Vendor Management Operational Assessment and System Planning Service.

• Coordinate service activities and ensure compliance to contract.

• Ensure compliance with response/restoration time commitment.

• Remotely diagnose system failure and facilitate call management as applicable.

• Manage Emergency Service efforts and escalation procedures as needed.

• Provide analysis recommendations and fault diagnostic information to the Customer to achieve Best-in-Class system performance and utilization.

• The System Manager will be proactive in managing the resources available to sustain optimal up-time five-nines system availability and maximum beneficial use of the radio system.

• Regularly review service information and quality reports generated by the system service database to determine an ongoing course of action.

• Aware of all solution offerings in our portfolio be capable of educating the customer in those offerings and have the foresight to engage sales and engineering to package the appropriate solution to meet the customers needs

• Full responsibility for managing the daily operations of the MSI FSO Team in Broward County FL.
• Develop and maintain customer relationships while providing excellent customer service and building trust
• Maximize current maintenance contracts and all other reoccurring revenue
• Be the highest source of information inventory/product-knowledge concerns and work process matters for both employees and customers
• Build and maintain professional relationships with key work partners across Motorola Solutions and third party vendors for achieving timely business objectives
• Plan collaboratively to solve day-to-day challenges utilizing internal support organizations Motorola Solutions service providers and customers
• Provide technical support to technical staff for systems such as VHF/UHF 800/900 MHz analog and digital systems and/or mobile/portable subscriber equipment
• Perform site walks to determine requirements needed to complete customer objectives
• Produce quotes for service work responding to RFP and RFQ and estimating time and cost to complete work requested
• Provide education of and ensure adherence to Motorola Solutions policies and procedures
• Represent Motorola Solutions in a professional manner at events conferences etc.

Specific Knowledge/Skills:

• 3 years work experience with Motorola Solutions mission critical communication systems

• Understanding of two way radio communication products systems and services

• Must have hands on experience with Motorola P25 7.X systems networking and RF systems

• Excellent interpersonal communication presentation skills including both verbal and written using all the tools and applications provided by MSI

• Able to solve complex problems and situations

• Self motivated team player able to work effectively with general guidance toward objectives

• Excellent efficient and result-driven leadership and organizational skills
• Outstanding verbal/written communication and interpersonal abilities
• Works well under pressure and manages stressful situations with ease
• Recognizes and aids in the resolution of conflicts between employees vendors and/or customers
• Proficiency in MS Office Applications Excel and Google Apps with a willingness to learn and utilize new tools
• Knowledge of marketing sales and service principles
• Knowledge of installation/maintenance/repair of two-way radio communication systems dispatch consoles and/or wide area networks

Technology Skills:

• Strong working knowledge of Motorola radio systems and their application by customers.

• Possess block diagram familiarity of two-way radio technology

• Understanding of Distributed Telecommunications systems

• Working knowledge of Motorolas Technology Road maps and their impact on customers future needs

• General understanding of communications industry trends and their impact on customers future needs

Candidate Requirements:

• Must be able to obtain background clearance as required by government customers
• Candidate MUST live a commutable distance to Broward County FL
• Available for 24-7 escalation as needed otherwise business hours M-F 8 AM - 5 PM.

This position is subject to working in high security areas governed by the US Department of Justices Criminal Justice Information Services (CJIS) Security Policy and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

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Target Base Salary Range: $100000 - $16500 USD

Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate.

Basic Requirements

• 5years experience in one of the following: Project/Program Management Account Management Systems Management Customer Support LMR RF Systems Radio Communications Radio Frequency Wired/Wireless Communication Systems IT Systems Networking equipment Military or Public Safety
• Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

Our :

• Incentive Bonus Plans

• Medical Dental Visionbenefits

• 401K with Company Match

• 10 Paid Holidays

• GenerousPaidTime Off Packages

• Employee Stock Purchase Plan

• PaidParental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.

Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete thisReasonable Accommodations Formso we can assist you.