Data Centre Operator

Location: UK - Manchester Job-ID: 217292 Contract type: Fixed Term Contract Business Unit: Information Technology

Data Centre Operator (shifts)

Fixed term contract until December 2026

Life on the team
Based at the Manchester Data Centre.
Shift based including days nights week days and weekends working hours being 12 hour shifts with 1 hour lunch break.
Day shifts are 07:00 19:00 and night shifts are 19:00 07:00.

The candidate will be responsible for delivering onsite Data Centre Operational services to the IT infrastructure of multiple customers to agreed SLAs.

What youll do
These include but are not confined to:
Working on a shift system in a 24 x 7 x 365 operation
Access management access control / site access
Media Management activities
Hall Checks
Assistance with customer on boarding activities
Asset Management activities
Scheduled Task management
Server Reboots / Visual checks
Floor walks to identify server alerts & LEDs
Management of deliveries and collections as per Data Centre policy
Device Installation
Power Cycling (request to power reset a server or device)
Equipment Inspection (request to inspect external conditions on a server or device such as display lights visual status or trace and check cables to ensure cable is plugged in and reseat if possible)
Command Entry (request to enter specific commands on server or device)
Ad hoc Patching (request to carry out ad hoc patching using pre-provisioned cables installation and connection of patch leads)
Escort Engineer (engineers will be escorted to and from the correct area required)
Undertake ad hoc activities as directed by the Data Centre Management tiers
Proactively update customers with call status and resolution progress.
Progress/close service calls to a satisfactory conclusion on call management system.
Monitor/progress all alerts / open calls in queue.
Escalate potential service issues initially to designated escalation contact.
Ensure internal and contractual SLA is maintained.
Undertake ad hoc activities as directed by the Data Centre Management tiers.
Understand and ensure all Customer Data Center and Computacenter procedures and directives are adhered to.
Carry out regular admin tasks such as tape backups server checks etc. as required by external and internal customers
Provide cover for other analysts in their absence either within the same team or across teams when required.
Production of reports shift handovers notable event logs and other reports as required.

What youll need

Skills Required:
Demonstrable experience of IT support environments within server/networking.
To escalate alert / call to resolution Customer care skills ability to listen to and understand the customers needs
Excellent time management able to work on own initiative. Ability to work within a pressurised environment.
Ability to work in a team or on your own as required.
Good knowledge of IT Platforms equipment and applications (e.g. PC Architecture Lan Fundamentals)
Good understanding of service calls and Call management systems or Helpdesk equivalent.
Experience in rack builds and de-commissions
Flexibility when working shifts as you may be required to participate in shift swaps
Ability to take ownership of and progress alerts / calls to resolution within technical requirement for the role or to escalate alert / call to resolution Customer care skills ability to listen to and understand the customers needs.

Skills Desired:
Demonstrable experience in providing onsite Data Centre Operational services
Experience in the service provider marketplace

About us

We are a leading independent technology and services provider trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source transform and manage their technology infrastructure to deliver digital transformation enabling people and their business.

Our business may be about technology but first of all its about people

With over 20000 people across 22 countries we are proud of our inclusive culture - where everyone can thrive feel valued and truly belong.

As an equal opportunities employer were committed to ensuring fair and equal access to opportunities for all. Your application will be considered on its merits regardless of your age disability ethnicity gender identity or any other characteristics protected by law. What matters most to us is that you share our vision and values and bring the experience and skills were looking for.

We are proud to be a Disability Confident Employer. We welcome applications from disabled people and accept applications in alternative formats. We also guarantee to interview applicants who have a disability.

If you share our values and want to make a meaningful impact in a supportive forward-thinking environment - wed love to hear from you!