Customer Service Rep (Patient Account Representative 1)
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Job Location:
Portland, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Department Overview
To bill process adjustments collect on accounts and/or perform customer service duties to ensure that monies due University Hospital are secured and paid in a timely manner and the AR outstanding days of revenue are kept to a minimum. Assignment will be flexible depending on payor mix patient flow and workload fluctuations.
Function/Duties of Position
Billing
- Submit bills that comply with all appropriate regulations managed care contracts to third party payers.
- Calculate the correct reimbursement of all managed care claims.
Third Party Follow-up and Collection
- Within the stratified processing environment collect assertively and proactively money due OHSU by contacting (through telephoning emailing and/or accessing on-line systems) third parties (insurance carrier various government programs etc.).
- Provide explanation of charges and additional requested information to the third parties.
- Analyze accounts to determine coordination of benefits refunds and denials to insure appropriate resolution of accounts.
- Review billing to determine medical records necessary to provide complete processing of claim.
- Analyze accounts with regard to billing and payment history and uses judgment to determines appropriate follow-up action based on departmental guidelines.
- Contact patient/guarantor to resolve issues (includes tracing and locating patient/guarantor by telephoning and/or sending written correspondence).
- Analyze accounts and interpreting contracts that dictate how claims should be paid and processing adjustments for contract interpretation.
- Comply with special billing and follow-up requirements regarding adoptions court holds motor vehicle and personal injury accidents and other unique or sensitive accounts.
- Work reports of denied claims to trend and report these claims to the department and to our front end partners.
- Work closely with admitting care management and ambulatory services on the denied claims for resolution and feedback purposes.
- Prepare the appeals for selected denials.
Other duties as assigned within the scope of the established class specs. To also include activities that are classified as team support and environmental activities.
Required Qualifications
Two years of recent (within the last 5 years) experience billing or collecting healthcare accounts in a business office; OR
Four years of general collection billing or customer service experience; OR
Equivalent combination of education and experience.
Certified Revenue Cycle Specialist (CRCS) is required within 18 months of hire.
Preferred Qualifications
- 2 years of medical collection and/or billing experience. Work experience must have occurred within five years of the date of hire.
- 1 year of recent medical collection and/or billing experience. Work experience must have occurred within five years of the date of hire.
- Recent (within one year of date of hire) Microsoft Office Suite experience in Windows environment with skill in document production using WORD spreadsheet construction in EXCEL.
- Experience in billing Hospital claims or UB-04 claims.
- Knowledge of and experience in interpreting managed care contracts.
- Familiarity with DRG CPT HCPC and ICD-10 coding.
- Typing of 45 wpm.
- Ability to use multiple system applications.
- Demonstrated ability to communicate effectively verbally or in writing.
- Demonstrated ability to prioritize and accomplish multiple tasks in a fast paced environment; consistently adhering to defined due date.
Additional Details
Position requires in-office work biweekly. 8:15am - 4:45pm with a half hour lunch. No flex time. Deal with hostile grieving or angry people on a daily basis.
Benefits
- Healthcare for full-time employees covered 100% and 88% for dependents.
- $50K of term life insurance provided at no cost to the employee.
- Two separate above market pension plans to choose from.
- Vacation - up to 200 hours per year dependent on length of service.
- Sick Leave - up to 96 hours per year.
- 9 paid holidays per year.
- Substantial Tri-Met and C-Tran discounts.
- Employee Assistance Program.
- Childcare service discounts.
- Tuition reimbursement.
- Employee discounts to local and major businesses.
All are welcome
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
OHSU treats the most complex health needs in the region, makes discoveries that save lives and educates next-generation health professionals.
