Technical Analyst 247

The role

As a 247 Technical Analyst you willbe responsible for triaging investigating and resolving tickets escalating where necessary to ensure the best possible outcome for customers. Youll take primary ownership of request incident and change tickets remaining accountable to both the customer and your Squad Leader throughout the process.

What will I be doing

• Work with the Squad Leader on any quality related issues
• Manage a customer & monitoring tickets both technically and procedurally via Phone Email Web portal or monitoring platforms(s) in line with defined SLAs and KPIs
• Manage ticket queue and assist other team members where appropriate
• Understand maintain and deliver the current service desk procedures
• Escalation and pro-active chasing of Vendors and external support groups
• Responsible for assessing and implementing Standard Changes as well as implementing normal changes.
• Carrying out scheduled customer work out of hours.

What will I bring to the role

• Previous experience in a service desk environment
• Working knowledge or an awareness ofpublic cloud (Azure/AWS)
• Self motivation to ensure consistent high levels of service are delivered around the clock
• A passion for technology and a customer obsessedapproach
• Eligibilty for HMG Security Clearance (5 years minimum of UK addresses is required for this

At ANS weve created a place where everyone can be themselves and we empower our people to get the job done. Openness ambition honesty and passion are what drive us every day. We are bold courageous and innovative and we do it like no other. We invest in our training development health and more we give you the benefits and flexibility to maintain a happy work-life balance.

Were proud of the inclusive fun dynamic environment weve created. Its a safe space that works for dont have to be a techie to work in tech. Bring your authentic self and find your dream role here. Find out more atLinkedIn pages.

Whats in it for you
With fantastic benefits an inclusive culture and a cool office space were your kind of workplace.

Company benefits

• As standard:25 daysholiday plus you can buy up to5 moredays
• A little extra:well give you yourbirthday offand an extracelebration dayfor whatever you want!Tying the knotYou get 5 days additional holiday in the year you get married. Oh and 5volunteer days!
• Private health insurance
• Pension contribution match and 4 x life assurance
• Flexible workingandwork from anywherefor up to 30 days per year (some exceptions)
• Maternity: 16 weeks full pay Paternity: 3 weeks full pay Adoption: 16 weeks full pay
• Company social events get ready for a jam-packed calendar
• Electric car scheme
• 12 days of personal growth development time

ANS are an equal opportunities employer. We encourage diversity and anyone applying for a role at our organisation can be assured that their application will be treated fairly regardless of age disability gender reassignment gender expression marriage and civil partnership pregnancy and maternity race religion or belief and sex or sexual orientation. We sometimes ask for information relating to individuals for equal opportunities monitoring purposes only.