ANZ Customer Service Manager
Share
Job Location:
Monthly Salary:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23000 employees operating in over 150 countries Xylem is at the forefront of addressing the worlds most critical water challenges. We invite passionate individuals to join our team dedicated to exceeding customer expectations through innovative and sustainable solutions.
About the role
This role provides overall leadership of the Customer Service teams supporting customers across all Xylem segments in the Australia and New Zealand region. A key focus of the role is embedding a strong customer-first culture and driving continuous improvement encouraging teams to consistently find better faster and more effective ways to serve customers.
Key responsibilities
- Lead coach and develop a high-performing diverse Customer Service team aligned to Xylem High Impact Culture.
- Drive a strong customer-first and continuous improvement mindset to enhance service quality and team accountability.
- Partner with Xylem ANZ Sales and cross-functional teams to support the full customer journey from pre-sales through after-sales support.
- Monitor performance metrics to improve productivity accuracy customer experience and business outcomes.
- Ensure strong process discipline effective use of Xylem core systems (ERP CRM SCPQ) and full compliance with quality and safety standards.
Skills & Experience
- Proven leadership experience within a customer service or support environment with strong people management and team development capability.
- Background working experience in a technical environment with marketing and sales or STEAM discipline is preferable with 35 years experience in a technical or sales role is highly desirable.
- Experience in the Water Industry or strong mechanical aptitude preferred.
- Strong analytical and problem-solving skills with a passion for process improvement and operational excellence.
- Customer-focused mindset with demonstrated experience supporting sales enablement and delivering exceptional service.
- Proficiency in ERP and CRM systems (SAP preferred) with a strong commitment to safety compliance and industry standards.
Benefits
- Training and Career Development
- Company Bonus Program
- Subsidised Health Insurance for you and your immediate family
- Gym Membership discounts and other wellbeing benefits
- Company funded Income Protection.
- Opportunity to make a difference and become part of Xylems volunteer program Watermark.
Apply Nowto become part of a loyal hardworking team and join us on our journey to solve water!
Join the global Xylem team to be a part of innovative technology solutions transforming water usage conservation and re-use. Our products impact public utilities industrial sectors residential areas and commercial buildings with a commitment to providing smart metering network technologies and advanced analytics for water electric and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
Required Experience:
Manager
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Discover Flygt's innovative submersible pump solutions for various applications, including wastewater, mining, and more. As a leading manufacturer of submersible pumps, Flygt offers reliable and efficient products for your pumping needs. Learn more at Xylem US.
