Travel Customer Service Representative
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About the Role
Navora Travel USA is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel this client-facing role you will serve as a trusted point of contactfrom initial booking through post-trip follow-upensuring a seamless personalized and high-quality experience.
This role is ideal for someone who is detail-oriented service-driven and passionate about travel hospitality and delivering exceptional customer experiences.
Key Responsibilities
- Respond promptly and professionally to client inquiries via phone email and messaging platforms
- Assist with luxury and leisure travel bookings including changes cancellations and special requests
- Provide accurate and timely information regarding destinations travel requirements and agency policies
- Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
- Proactively follow up with clients before and after travel to ensure a positive experience
- Address client concerns with empathy professionalism and solution-oriented thinking
- Maintain accurate documentation and update booking systems as required
Qualifications & Skills
- Excellent verbal and written communication skills
- Customer service experience (travel hospitality or service-related experience preferred)
- Strong organizational skills and attention to detail
- Comfortable using technology and learning new systems and booking platforms
- Reliable proactive and able to manage multiple client requests efficiently
- Genuine interest in travel and helping clients plan memorable experiences
What We Offer
- 100% remote work environment
- Flexible scheduling options
- Opportunities for professional grow within the company
- Access to travel perks and industry-related discounts
- Supportive team culture with ongoing training and development
Apply Today
Interested candidates are encouraged to apply today and join our remote travel support team.
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
