Country Site & Client Success Lead
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
About Care Access
Care Access is working to make the future of health better for all.With hundreds of research locations mobile clinics and clinicians across the globe we bring world-class research and health services directly to communities that often face barriers to care.We are dedicated to ensuring that every person has the opportunity to understand their health access the care they needand contribute to the medical breakthroughs of tomorrow.
With programs likeFuture of Medicine which makes advanced health screenings and research opportunities accessible to communities worldwide andDifference Makers which supports local leaders to expand their community health and wellbeing efforts we put people at the heart of medical progress. Through partnerships technology and perseverance we are reimagining how clinical research and health services reach the world. Together we are building a future of health that is better and more accessible for all.
To learn more about Care Access .
How This Role Makes a Difference
The Country Site & Client Success Lead Poland is a senior client-facing operations role responsible for strengthening Care Accesss clinical study pipeline in Poland. This positionrepresentslocal site and delivery excellence to sponsors and CROs serving as the primary operational authority for Poland in external engagements. The role bridges Client Success and Site Success by translating commercial opportunities into credible delivery plans building execution confidence and accelerating the conversion of opportunities into awarded and successfully activated studies.
How Youll Make An Impact
- Represent Poland in sponsor and CRO meetings articulating site readiness regulatory pathways and delivery capability to build confidence in Care Access execution
- Act as the trusted local authority on operational execution risk proactively identifying mitigation strategies and setting realistic expectations
- Partner with Business Development to shape Poland-specific bid strategies providing accurate site feasibility timelines and operational assumptions
- Support re-engagement and advancement of stalled or complex opportunities by clarifying delivery plans and resolving operational concerns
- Build and maintain strong relationships with sponsor and CRO leadership to increase Care Access visibility credibility and reputation in the Polish market
- Ensure continuity and alignment from pre-award through post-award handoff supporting faster site activation and smoother study startup
- Provide structured market feedback and intelligence to Clinical Operations and Business Development teams.
- Align local site teams on consistent high-quality external messaging.
- Support sponsor-facing preparation activities including feasibility reviews and operational readiness discussions.
- Contribute to continuous improvement of country-level delivery and client engagement models.
The Expertise Required
- Deep understanding of the Polish clinical trial landscape including regulatory pathways site operations and startup requirements.
- Strong client-facing communication skills with executive presence and credibility.
- Ability to translate commercial discussions into operationally sound and executable delivery plans.
- Proven capability to influence without authority and collaborate effectively across Clinical Operations Business Development and Site teams.
- Strategic mindset balanced with strong execution and delivery focus.
- Ability to identify and communicate execution risks clearly and constructively.
- Bachelors degree in Life Sciences or a related field required.
- Minimum of 7 years of experience in clinical research operations.
- Demonstrated experience working with sponsors and CROs in a client-facing capacity.
- Fluency in Polish and English (written and spoken) required.
How We Work Together
- Location: Work is in the field - Warsaw and surroundings.
- Travel: This role requires up to 4050% travel. Travel may include sponsor and CRO meetings site visits and participation in industry or company meetings. Length and frequency of travel will depend on study needs business development activities and company initiatives.
- Type of Travel Required: Domestic and occasional international travel.
- Physical demands associated with this position Include: The ability to use keyboards and other computer equipment.
Benefits & Perks
- PTO/vacation days sick days holidays.
- LuxMed
- PPK Plan
- Life Insurance
- Health & Wellness Allowance
- Car Allowance
- Quarterly bonus system based on achieving individual goals
- Culture of growth and equality
Diversity & Inclusion
We work with and serve people from diverse cultures and communities around the world. We are stronger and better when we build a team representing the communities we support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to and will not be discriminated against on the basis of race color religion sex sexual orientation gender identity or expression pregnancy age national origin disability status genetic information protected veteran status or any other characteristic protected by law.
Care Access is unable to sponsor work visas at this time.
If you need an accommodation to apply for a role with Care Access please reach out to:
Mandatory Employer Disclosures:
Notice to Illinois applicants: Applicants are not obligated to disclose expunged juvenile records or adjudication arrest or conviction.
Notice to Connecticut applicants: Care Access may require applicants to submit to a urinalysis drug test in connection with an application for employment.
Notice to Arizona Georgia Indiana and North Dakota applicants: Care Access complies with applicable laws prohibiting smoking in and around places of employment.
Notice to Massachusetts applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Notice to Rhode Island applicants: Care Access complies with Rhode Island law prohibiting smoking in enclosed areas within places of employment. Care Access is also subject to is subject to Chapters 2938 of Title 28 of the Rhode Island General Laws.
Notice to Maryland applicants: UNDER MARYLAND LAW AN EMPLOYER MAY NOT REQUIRE OR DEMAND AS A CONDITION OF EMPLOYMENT PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.
Key Skills
- Administrative Skills
- Facilities Management
- Biotechnology
- Creative Production
- Design And Estimation
- Architecture
