IT Infrastructure Support Engineer-IT552505

New York City, NY - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

JOB SUMMARY:

ICLs IT Infrastructure Support Engineer contributes to the day-to-day deployment management monitoring maintenance support and incident response for ICLs IT infrastructure. Network infrastructure includes but is not limited to cloud services firewalls switches wireless access points cabling security cameras telephony systems and workstation and server endpoints. This position part of a team that delivers excellent IT service and support by phone in-person and through remote support tools to staff throughout ICLs locations in the New York City area.

ESSENTIAL JOB FUNCTIONS:

Provide tier 1 and 2 support by phone online and in-person through visits to NYC area locations.
Follow established procedures to resolve common IT support requests.
Provision and prepare IT equipment for staff.
Maintain IT records including asset management.
Participate in on-call after-hours rotation schedule.
Work with users to elicit the objectives behind their request and provide great customer service.
Maintain a clean and well-organized work environment.
Stay current with technology trends and continuously develop technical skills.
Contribute to the development maintenance and enforcement of ICL technology-related policies and procedures.
Manage IT projects as assigned by supervisor.
Communicate with staff on a proactive basis regarding IT changes and incidents that affect them.
Work on tasks and projects as assigned by supervisor.

ESSENTIAL KNOWLEDGE SKILLS AND ABILITIES:

Committed to equity diversity inclusion and belonging and active promotion of the ICL values and goals.
Providing exceptional customer service.
Using Microsoft Windows and Office.
Performing basic hardware and software installation and troubleshooting.
Collaborating with a team.
Utilizing strong written and verbal communications.
Strong organization and time management skills are required.
Strong leadership and ability to work independently and lead projects is required.
Works cooperatively with other staff members.
Data-driven understanding of identifying and addressing problems.
Creative thinker energized by complex problem solving.
Passion for using information technology to optimize user experience.
Physical ability to perform tasks such as bending reaching and/or lifting for extended periods of time.

QUALIFICATIONS AND EXPERIENCE:

CompTIA A Network or other technical trade certification.
Performing advanced Windows TCP/IP networking and hardware troubleshooting.
Experience:
- Managing Microsoft Active Directory networks.
- Managing firewalls switches WAPs and SDWANs.
- Managing Enterprise-level VoIP solutions.
Bachelors degree or the equivalent combination of education and experience is required

Required Experience:

JOB SUMMARY:ICLs IT Infrastructure Support Engineer contributes to the day-to-day deployment management monitoring maintenance support and incident response for ICLs IT infrastructure. Network infrastructure includes but is not limited to cloud services firewalls switches wireless access points cabl...

JOB SUMMARY:

ESSENTIAL JOB FUNCTIONS:

Provide tier 1 and 2 support by phone online and in-person through visits to NYC area locations.
Follow established procedures to resolve common IT support requests.
Provision and prepare IT equipment for staff.
Maintain IT records including asset management.
Participate in on-call after-hours rotation schedule.
Work with users to elicit the objectives behind their request and provide great customer service.
Maintain a clean and well-organized work environment.
Stay current with technology trends and continuously develop technical skills.
Contribute to the development maintenance and enforcement of ICL technology-related policies and procedures.
Manage IT projects as assigned by supervisor.
Communicate with staff on a proactive basis regarding IT changes and incidents that affect them.
Work on tasks and projects as assigned by supervisor.

ESSENTIAL KNOWLEDGE SKILLS AND ABILITIES:

Committed to equity diversity inclusion and belonging and active promotion of the ICL values and goals.
Providing exceptional customer service.
Using Microsoft Windows and Office.
Performing basic hardware and software installation and troubleshooting.
Collaborating with a team.
Utilizing strong written and verbal communications.
Strong organization and time management skills are required.
Strong leadership and ability to work independently and lead projects is required.
Works cooperatively with other staff members.
Data-driven understanding of identifying and addressing problems.
Creative thinker energized by complex problem solving.
Passion for using information technology to optimize user experience.
Physical ability to perform tasks such as bending reaching and/or lifting for extended periods of time.

QUALIFICATIONS AND EXPERIENCE:

CompTIA A Network or other technical trade certification.
Performing advanced Windows TCP/IP networking and hardware troubleshooting.
Experience:
- Managing Microsoft Active Directory networks.
- Managing firewalls switches WAPs and SDWANs.
- Managing Enterprise-level VoIP solutions.
Bachelors degree or the equivalent combination of education and experience is required

Required Experience:

Key Skills

Active Directory
VMware
Cloud
Windows
Infrastructure
Linux
Troubleshoot
Desktop
PC
Backup
laptops
Problem Resolution
Setup
hardware
Technical Support

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About Company

ICL

ICL is a global specialty minerals and chemicals company operating potash, bromine and phosphate mineral value chains in a unique, integrated business model. The Company employs approximately 11,000 employees worldwide and operates 49 plants in 15 countries worldwide. ICL extracts raw ... View more

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