Implementation Consultant Jira (ITSM)
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Job Location:
Monthly Salary:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
IWe are looking for an Implementation Consultant Jira (ITSM) to provide Level-1 and Level-2 operational support for Jira and Jira Service Management (JSM). The role focuses on configuration support issue troubleshooting workflow management and ensuring platform stability.
This is an excellent opportunity for professionals with 13 years of hands-on JSM experience looking to grow within enterprise ITSM environments.
Responsibilities
- Provide Level-1 / Level-2 support for Jira and Jira Service Management (JSM)
- Troubleshoot workflow permission automation and configuration issues
- Manage user access roles schemes and permission controls
- Assist in basic workflow design and form configurations
- Handle incident and service request tickets related to Jira platform
- Coordinate with senior consultants for complex escalations
- Support system health monitoring and platform upgrades
- Maintain documentation and ensure configuration consistency
Requirements
- Bachelors degree in Computer Science or related field
- 13 years of hands-on experience in Jira / Jira Service Management
- Basic understanding of ITSM processes (Incident Change Request)
- Experience with workflow configuration SLAs and permission schemes
- Strong problem-solving and communication skills
Preferred
- ITIL Foundation certification
- Exposure to Jira Asset Management (Insight)
- Basic knowledge of REST APIs HTML or JavaScript
- Experience working in enterprise IT environments
Equal Opportunity & Inclusion
We are proud to be an equal opportunity employer. All qualified applicants will receive fair consideration for employment and will not be discriminated against on the basis of race color religion sex gender identity or expression national origin age disability genetic information or pregnancy.
At Inbox Business Technologies we celebrate diversity and strive to create an inclusive space where every team member is valued. We strongly encourage applicants from underrepresented backgrounds to apply and contribute their unique ideas experiences and voices to a company that believes in equality and embraces new ways of thinking.
Required Experience:
Contract
Key Skills
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