Principal Consultant JIRA

Inbox Business Technologies is seeking a highly capable Principal Consultant - JIRA to lead and support enterprise Jira / Jira Service Management (JSM) implementations consulting engagements and ITSM transformation initiatives. The role requires strong technical expertise stakeholder management capability and experience working in enterprise environments to drive successful delivery and optimization of Jira-based solutions.

Lead and support enterprise Jira / Jira Service Management (JSM) implementations and enhancements

Configure and optimize workflows SLAs automation rules permission schemes and service projects within Jira / JSM

Analyze business and technical requirements and translate them into scalable Jira-based solutions

Drive stakeholder discussions solution workshops requirement gathering and implementation activities

Support ITSM processes including Incident Change Problem Request and Asset Management practices

Contribute to solution design technical advisory and customer-facing engagements

Work closely with internal teams customers and project stakeholders to ensure successful delivery and adoption

Support troubleshooting optimization integrations and continuous improvement initiatives

Bachelors degree in Computer Science Information Technology Engineering or a related field

6 - 8 years of hands-on experience with Jira / Jira Service Management (JSM) and enterprise IT environments

Strong understanding of ITSM processes including Incident Change Problem Request and Asset Management

Experience with Jira/JSM administration workflow configuration SLA management permission schemes and service project implementations

Experience in requirement gathering stakeholder alignment and solution discussions

Strong analytical problem-solving communication and stakeholder management skills

• ITIL certification
• Exposure to Jira Asset Management (Insight)
• Basic knowledge of REST APIs HTML or JavaScript
• Experience working in enterprise IT environments
• Customer-facing implementation or consulting experience preferred

We are proud to be an equal opportunity employer. All qualified applicants will receive fair consideration for employment and will not be discriminated against on the basis of race color religion sex gender identity or expression national origin age disability genetic information or pregnancy.

At Inbox Business Technologies we celebrate diversity and strive to create an inclusive space where every team member is valued. We strongly encourage applicants from underrepresented backgrounds to apply and contribute their unique ideas experiences and voices to a company that believes in equality and embraces new ways of thinking.

Required Experience:

Staff IC