Implementation Consultant Jira (ITSM)
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We are looking for an Implementation Consultant Jira (ITSM) to support and enhance our Jira and Jira Service Management (JSM) platforms.
This role focuses on Level-1 and Level-2 support configuration troubleshooting and ensuring smooth day-to-day operations of the Jira ecosystem.
If you have hands-on Jira/JSM experience and want to grow in an enterprise ITSM environment this is a great opportunity to build your expertise.
Responsibilities
- Provide Level-1 and Level-2 support for Jira and Jira Service Management (JSM)
- Troubleshoot workflows permissions automation and configuration issues
- Manage user access roles permission schemes and configurations
- Assist in workflow design and form configurations
- Handle incident and service request tickets related to Jira platform
- Coordinate with senior consultants for complex escalations
- Support system health monitoring and platform upgrades
- Maintain documentation and configuration consistency
Requirements
- Bachelors degree in Computer Science or related field
- 13 years of hands-on experience in Jira / Jira Service Management (JSM)
- Basic understanding of ITSM processes (Incident Change Request)
- Experience with workflow configuration SLAs and permission schemes
- Strong problem-solving and communication skills
Preferred
- ITIL Foundation certification
- Exposure to Jira Asset Management (Insight)
- Basic knowledge of REST APIs HTML or JavaScript
- Experience working in enterprise IT environments
Equal Opportunity & Inclusion
We are proud to be an equal opportunity employer. All qualified applicants will receive fair consideration for employment and will not be discriminated against on the basis of race color religion sex gender identity or expression national origin age disability genetic information or pregnancy.
At Inbox Business Technologies we celebrate diversity and strive to create an inclusive space where every team member is valued. We strongly encourage applicants from underrepresented backgrounds to apply and contribute their unique ideas experiences and voices to a company that believes in equality and embraces new ways of thinking.
Required Experience:
Contract
