Support Analyst
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Description:
Company Profile:
Founded in 1976 CGI is among the largest independent IT and business consulting services firms in the world. With 94000 consultants and professionals across the globe CGI delivers an end-to-end portfolio of capabilities from strategic IT and business consulting to systems integration managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at .
Job Title: Support Analyst
Position: Support Analyst
Experience: 5 7 Years
Category: IT Infrastructure
Main location: Mumbai
Position ID: J0226-0248
Employment Type: Full Time
Qualification: Bachelors degree in Computer Science or related field or higher with minimum 3 years of relevant experience.
Job Description:
Position Description
Responsibilities
Direct Responsibilities
Exposure to basic Unix SQL and any programming language like python is required.
Good knowledge of Incident change and problem management and ITIL processes.
Good communication skills.
Experience with supporting multi-tier infrastructures using DevOps or Cloud technology is added advantage.
Good knowledge of monitoring tools like DynatraceAutosys.
Good knowledge of ticketing tools like JIRA or ServiceNow.
To work through the backlog of tasks as appropriate.
To be aware of the business domain the application is being created for
To participate in out-of-hours / daytime support as required
Contributing Responsibilities
Understand and remain fully aware of the business processes automated on the production platform. Sound knowledge of application and related platform is required.
Ensure requests from business users including technical and functional queries are answered without delay with qualified inputs.
Participate to Resiliency events (Disaster Recovery Sustained Resiliency etc.) to ensure Business Continuity objectives were met.
Maintains effective relationships with core and extended program team members peers senior stakeholders and business managers
Technical & Behavioral Competencies
Technical Competencies
Language & Technologies SQLPython
OS: Linux Windows
Database : SQL Oracle/Postgres
Tools : Bitbucket Jenkins Autosys
Nice to have Skills:
Knowledge/experience on Dynatrace Actimize
CGI is an equal opportunity addition CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Life at CGI:
It is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons
Come join our team one of the largest IT and business consulting services firms in the world
Skills:
- AutoSys
- Bitbucket
- Jenkins
- Linux
- Oracle
- Python
- SQLite
What you can expect from us:
Together as owners lets turn meaningful insights into action.
Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our teamone of the largest IT and business consulting services firms in the world.
Required Experience:
IC
Key Skills
- IT Experience
- Problem Management
- Desktop Support
- Citrix
- Mobile Devices
- Windows
- Customer Support
- Help Desk
- Operating Systems
- Technical Support
- Troubleshooting
- Application Support
About Company
The COMPANY is one of the few end-to-end consulting firms with the scale, reach, capabilities and commitment to meet clients’ enterprise digital transformation needs. Our 77,500 consultants and professionals work side-by-side with clients in 10 industries across more than 400 location ... View more
