eCommerce & Business Analyst
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Description
The starting hourly wage for this role is $28.00/hr to $28.00/hr
Accounting & Financial Data Management
- Enter and process customer orders in MoneyWorks Gold ensuring correct pricing quantity and order validation.
- Reconcile SAP and MoneyWorks twice monthly to identify and resolve data discrepancies.
- Record and reconcile credit card PayPal and other payments accurately.
- Prepare profit and loss reports and dashboards to track financial performance.
- Maintain inventory records for café items staff use and community contributions.
- Import and validate Shopify orders in MoneyWorks to ensure data accuracy and consistency.
- Test and verify system entries to ensure updates or changes in orders pricing or products are correctly reflected in all systems.
Business Analysis & Reporting
- Create reports and dashboards to track sales orders and operational performance.
- Analyze recurring issues workflow gaps and trends to suggest process and system improvements.
- Provide data-driven insights and recommendations to support management decisions on pricing inventory and order fulfillment.
- Monitor key performance indicators (KPIs) to optimize efficiency and operations.
- Gather requirements from internal teams to ensure system and workflow updates meet operational needs.
eCommerce & System Management
- Manage Shopify platform ensuring accurate product listings pricing and order processing.
- Handle subscriptions and apps (Recharge Omnisend) updating skipping or editing orders based on customer requests or stock availability.
- Analyze sales and customer data create segments and track marketing campaigns.
- Design execute and monitor email and SMS campaigns to improve customer engagement.
- Collaborate with teams to optimize order workflows and system integration between Shopify and MoneyWorks.
- Maintain documentation of system processes and updates to ensure continuity and accuracy.
Customer Service & Coordination
- Respond to customer calls and emails providing accurate order and delivery information.
- Resolve customer complaints professionally and efficiently.
- Document customer feedback and requirements sharing insights with management for process and system improvements.
- Coordinate with shipping and operations teams to ensure accurate and timely order fulfillment.
Knowledge Management & Documentation
- Document all processes learnings and workflows to ensure information is available for team members.
- Maintain clear records so colleagues can reference them when needed or in case of absence.
- Continuously update documentation to reflect process improvements system updates and workflow changes.
All other duties as required and assigned by General Manager.
Benefits: Coverage for employees (and their eligible dependents) through affordable access to healthcare protection and savingfor the future we offer plans tailored to meet you and your familys needs. Coveragefor benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
Wellbeing: We offer events resources and learning opportunities that inspire aphysical social emotional and financial well-being lifestyle for our employees and their families.
Youll be able to participate in a variety of benefits and wellbeing programs that may vary by role country region union status and other employment status factors for example:
Physical - Medical Prescription Drug Dental Vision Screenings/Assessments
Social - Paid Time Off Company Holidays Leave of Absence Recognition Training
Emotional Employee Family Assistance Program Wellbeing Programs Family Support Programs
Financial -Savings/PensionLife Accidental Death & Dismemberment Disability Discounted Perks
Location(s)
Vancouver - Kootenay Street - OfficeKraft Heinz is an Equal Opportunity Employer Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.In order to ensure reasonable accommodation for protected individuals applicants that require accommodation in the job application process may contact for assistance.
Required Experience:
IC
Key Skills
- SQL
- Agile
- Business Analysis
- Visio
- Waterfall
- Business Process Modeling
- Requirements Gathering
- User Acceptance Testing
- Business requirements
- SDLC
- Systems Analysis
- Data Analysis Skills
About Company
For 150 years, we have produced some of the world's most beloved products at The Kraft Heinz Company (NASDAQ: KHC). Our Vision is To Be the Best Food Company, Growing a Better World. We are one of the largest global food and beverage companies, with 2018 net sales of approximately $26 ... View more
