Complex Director of Finance

POSITION PURPOSE

To manage the Hotel Operations of a complex of hotels by developing and implementing strategies and services which not only meet but rather exceed the needs of guests staff members and owners.

ESSENTIAL RESPONSIBILITIES

• Maximizes hotel revenues through up-sell program 95% occupancy strategies parking revenues by ensuring proper ticket accountability and cash handling procedures. Maintain standards of guest services and a consistent positive guest experience.
• Observe the front desk and Guest Services areas and ensure that all staff duties are completed in accordance with established policy and procedure i.e. proper public relations techniques are utilized guest requests are handled both courteously and professionally guests are helped on a timely basis and the proper greetings are used guests are handled correctly and efficiently guest complaints and problems are handled in a courteous and professional manner and ensure follow through. Guest Surveys guest comments (via third party sites comments card etc.) will be used to measure guest satisfaction
• Direct and train staff. Assist in new-hire and on-going training. Direct and assist front desk staff and telecommunications in organizing breaks ensuring that all work is completed efficiently and according to schedule.
• Participate in the hiring process of new staff members. Assist with the preparation of Staff Member Transaction Forms performance appraisals and any Staff Service forms as appropriate.
• Review current days expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered blocked properly and other departments are notified of room assignment. Review the daily room availability and inform staff. Check status of departures on a daily basis. Relay all pertinent information to front desk agents telecommunications the following shift supervisor and the Front Desk Manager.
• Ensure proper staffing levels based on hotel demand and all necessary reports and forms are completed daily. Describe assign and delegate responsibility for tasks as necessary to provide effective efficient service and financial results.
• Oversee sales and operations areas ensuring service excellence proper inventories and accurate account of sales and cleanliness standards are met and overall appearance.
• Be familiar with all company policies and benefits so that he/she can intelligently answer questions of staff members he/she supervises and to obtain answers from Azul Corporate Office for any question about policies or benefits he/she cannot answer.
• Isolate and analyze areas in need of improvement and encourage a climate of problem solving and action.
• Implement rooms merchandising procedures and foster salesmanship to meet or exceed average rate goals of the hotel as well as total rooms revenue.
• Ensure that all systems and control procedures are in place to comply with corporate policy and procedures and minimum levels of bad checks bad debts allowances and rebates.
• Ensure all payroll costs and other expenses are properly monitored and controlled in accordance with budgets and monthly forecasts.
• Encourage and maintain open and clear communication rapport and cooperation with all internal departments to foster the best possible service to all guests and staff members.
• Identify ways of improving the effectiveness of service to guests through the lens of the brands.
• Resolve difficult or unusual problems arising with guests. Instill in staff members the commitment to exceed guest expectations.
• Monitor and provide timely feedback counseling and performance evaluations to staff.
• Apprise the General Manager of all personnel issues that may affect discipline or retention.
• Mobilize supervisory staff to best accomplish objectives of the day.
• Personally follows up on all public reviews and social media channels.
• Compose and achieve annual objectives.
• Attend hotel operational meetings rooms departmental meetings and staff member related events. Hold interdepartmental daily stand up meetings and obtain staff member sign off.
• Recommend to the General Manager changes or innovations to practice procedure and operation with potential favorable effect on service and quality assurance.
• Ensure quality assurance in public space and guest rooms.
• Complete monthly and quarterly inventories for all departments to ensure loss is minimal.
• Monitor all supplies inventories to ensure staff has the tools to do their jobs and provide the best possible service for our guests.
• Schedule in accordance with budgeted productivity and labor guidelines.
• Respect hotel property and work areas by keeping them clean well maintained stocked and properly stored. Eliminate waste of supplies.
• Ensure all loss prevention protocols are followed as well as departmental and company procedures.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions this position may be required to perform a combination of the following supportive functions with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

• Assist with any guest inquiry.
• Welcome and acknowledge all guests according to company standards and anticipate and address guests service needs. Speak with others using clear and professional language.
• Follow all company and safety and security policies and procedures.
• Report maintenance problems safety hazards accidents or injuries.
• Complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information and protect company assets.
• Develop and maintain positive working relationships with others and listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards; and identify recommend develop and implement new ways to increase organizational efficiency productivity quality safety and/or cost-savings.
• Perform other reasonable job duties as requested by direct and indirect Supervisors.

PHYSICAL DEMANDS

• Environmental conditions are inside a job is considered inside if staff spends approximately 75 percent or more of the time inside. Temperature is moderate and controlled by resort environmental systems.
• Must be able to sit at a desk for up to four (4) hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task.
• Must be able to stand and exert well-paced mobility for up to four (4) hours in length.
• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
• Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.
• Must be able to lift up to 75 lbs. occasionally.
• Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.
• Requires grasping writing standing sitting walking repetitive motions bending climbing listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests supervisors and subordinates.
• Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.
• Must be able to bend stoop squat and stretch to fulfill cleaning tasks occasionally.
• Requires manual dexterity to use and operate all necessary equipment.
• Ability to work primarily with fingers to pick pinch type and carry out substantial movements (motions) of the wrists and hands as well.
• Must have finger dexterity to be able to operate office equipment such as computers printers 10-key adding machine multi-line touch tone phone filing cabinets FAX machines photocopiers dolly and other office equipment as needed.

SPECIFIC JOB KNOWLEDGE SKILLS AND ABILITIES

The individual must possess the following knowledge skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job with or without reasonable accommodation using some other combination of knowledge skills and abilities:

• Must be able to speak read write and understand the primary language used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills both verbal and written.
• Considerable knowledge of complex mathematical calculations and computer accounting programs. Budgetary analysis capabilities required.
• Extensive knowledge of the hotel its services and facilities.
• Must have excellent leadership capability and customer relations skills. Most tasks are performed in a team environment with the staff member acting as a team leader. There is minimal direct supervision.
• Must be detail oriented with outstanding organizational and communication skills.
• Must possess basic computational ability.
• Must possess basic computer skills.
• Knowledge of computer accounting programs math skills as well as budgetary analysis capabilities required.
• Ability to analyze forecast data and make judgments to ensure proper payroll and production control.
• Ability to supervise large staff and accomplish goals on a timely basis.
• Ability to effectively deal with internal and external customers some of whom will require high levels of patience tact and diplomacy and collect accurate information to resolve conflicts.
• Thorough knowledge of federal state and local laws governing equal employment opportunity and civil rights occupational safety and health wage and hour issues and labor relations including but not limited to the following statutes and their state and local analogues (where applicable): Title VII ADEA Equal Pay Act Pregnancy Discrimination Act FLSA ADA OSHA FMLA and NLRA.

EXEMPT POSITION

Exempt Staff Members are not covered by the overtime provisions and do not receive overtime pay. Exempt Staff members are paid a fixed salary that is intended to cover all compensation to which they are entitled.

EDUCATION

High School diploma or equivalent required.

Bachelor Degree and/or equivalent level of education preferred.

EXPERIENCE

• Operations experience required.
• Three to Five years Management Experience required.
• Knowledgeable of loyalty programs brand standards and hospitality industry systems preferred.

LICENSES OR CERTIFICATIONS

Ability to provide and maintain a valid drivers license as the position may require the operation of motorized and electric vehicles.

GROOMING

All Staff Members must maintain a neat clean and well-groomed appearance per company standards. Refer to the property specific required grooming and uniform standards policy.

ATTENDANCE

Regular attendance in conformance with the standards which may be established by the company from time to time is essential to the successful performance of this position. Staff with irregular attendance / tardiness will be subject to disciplinary action up to and including termination of employment. Upon employment all staff is required to fully comply with the company rules and regulations for the safe and effective operation of the hotels facilities. Staff members who violate hotel rules and regulations will be subject to disciplinary action up to and including termination of employment. Due to the cyclical nature of the hospitality industry staff members may be required to work varying schedules to reflect the business needs of the addition attendance at all scheduled training sessions and meetings is required. This job description is not an exclusive or exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time.