MSP Technical Support Supervisor
Share
Job Location:
Altamonte Springs, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Pavion Connects and Protects by providing innovative fire security and communication integration solutions to customers across 70 U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise healthcare education government data center and retail industries.
As a global leader Pavion specializes in the design installation service and maintenance of cutting-edge fire alarm systems critical communications video surveillance access control and advanced AV technologies. Our mission is to bring clarity and transformation to safety security and communication through integral technology and radical service.
With a commitment to safety reliability and operational excellence Pavion ensures scalable future-ready solutions tailored to meet and exceed our clients needs. Learn more at
Pavion and our family of companies are seeking a talented and motivated MSP Technical Support Supervisor to join our security business unit.
MSP Technical Support Supervisorwill oversee the technical operations of our Managed Service Provider (MSP). The roleis responsible formanaging all IT tools reconciliation processes automation initiatives workflow optimization and administrative functions. This role requires a logical thinker with hands-on experience in IT systems service delivery and process improvement.
Primary Responsibilities:
Systems & Platform Administration
- Manage and maintain all IT tools and platforms used across the MSP environment.
- Administer user accounts access controls and system configurations across various platforms.
- Monitor system performance and troubleshoot issues to maintain high availability and reliability.
Data Integrity & Compliance
- Oversee reconciliation processes for systems data and client accounts to ensure accuracy and compliance.
- Ensure compliance with industry standards security policies and regulatory requirements.
- Ensure all client reports and metrics are delivered each reporting cycle.
Automation & Workflow Optimization
- Design implement and monitor automation solutions to improve operational efficiency and reduce manual tasks.
- Develop document and optimize workflows to streamline service delivery and internal operations.
Cross-Team Collaboration
- Collaborate with technical teams to ensure seamless integration and performance of IT systems.
Basic Qualifications:
- Bachelors degree in information technology Computer Science or related field.
- 3 years of experience in IT management preferably within an MSP environment.
- Strong knowledge of IT tools systems administration and automation platforms.
- Experience with workflow design and process optimization.
- Proficiencyin scripting languages and automation tools (e.g. PowerShell Python RMM platforms).
- Excellent problem-solving organizational and communication skills.
- Ability to manage multiple priorities and lead cross-functional teams.
- Familiarity with ITIL practices and service management frameworks is a plus.
Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform any other related duties as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.
Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected veteran status age or any other characteristic protected by law.
Required Experience:
Manager
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
In an era where the threat of wildfires grows more pronounced, the demand for advanced fire management and safety strategies is at an all-time high. Pavion is at the vanguard, driving forward with innovative technologies not...
