Incident CoordinatorCyber Incident Commander US Federal

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About the Team

About the Role

This role will support one or more direct or indirect contracts with the U.S. Federal Government which due to federal government security requirements mandates that all Workday personnel working on the contracts be United States citizens (naturalized or native).

This critical role serves as the central point of command for all major cybersecurity incidents outages and customer-impacting events within Workdays highly regulated FedRAMP Moderate and IL4 environments. The Commander will lead the full incident lifecycle from initial triage and containment through eradication and recovery. This involves making rapid risk-based decisions under pressure directing cross-functional responders (SOC Engineering SRE Cloud teams) and driving resolution.

Key responsibilities include:

• Communication & Compliance: Own all executive and customer communications. Ensure incident handling strictly adheres to compliance frameworks including FedRAMP DoD IL4/IL5 and NIST 800-53.
• Support CISA/JAB/DISA/Customer notifications and customer evidence requests.
• Maintain IR playbooks escalation paths and communication templates.
• Direct cross-functional teams through triage containment eradication and recovery.
• Validate evidence collection and maintain chain-of-custody as required.
• Provide accurate timely status updates during ongoing or high-severity incidents.
• Communicate effectively with executives legal GRC customer success and partner teams.
• Incident Command: Act as primary Incident Commander owning the incident bridge assigning tasks and ensuring rapid progression toward resolution.
• Documentation & Readiness: Produce official Incident Reports e.g. RCA maintain IR playbooks and lead post-incident reviews and readiness exercises to ensure continuous improvement.
• Process & Quality Focus: Systematically track incident metrics (MTTD MTTR) and drive organizational adoption of best practices learned from incident reviews.

About You

Required Qualifications:

• Experience: 510 years in incident response SOC cybersecurity operations or SRE/DevOps including demonstrated experience leading complex incidents in cloud/SaaS environments.
• Compliance Knowledge: Strong understanding of FedRAMP DISA SRG NIST 800-53 and IR best practices.
• Technical Skills: Experience with EDR SIEM cloud forensics and architectures (AWS/Azure/GCP SaaS).
• Core Competencies: Exceptional communication crisis leadership rapid triage and the ability to remain calm and decisive under pressure. Strong emotional intelligence and cross-cultural communication skills to manage diverse high-stress teams.

Preferred Qualifications:

• Prior Incident Commander or CSIRT leadership experience.
• Relevant certifications such as GCIH GCIA CISSP or CCSP.
• Experience supporting federal audits 3PAOs or highly regulated customer environments.
• Proven ability to mentor junior team members and build long-term capabilities within the broader Security and Engineering organizations.

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidates compensation offer will be based on multiple factors including but not limited to geography experience skills job duties and business need among other things. For more information regarding Workdays comprehensive benefits please click here.

Our Approach to Flexible Work

With Flex Work were combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections maintain a strong community and do their best work. We know that flexibility can take shape in many ways so rather than a number of required days in-office each week we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers prospects and partners (depending on role). This means youll have the freedom to create a flexible schedule that caters to your business team and personal needs while being intentional to make the most of time spent together. Those in our remote home office roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

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