A place to create moments that matter

Location: Camberley/Peterborough/Bradford/Stockton/Burnley Hybrid with travel to attend hearings and for team meetings as required.

Salary:32145 per annum

Permanent 35 hours per week Monday Friday 9am-5pm.

Thousands of families across the country rely on us for a safe affordable home. And as the housing crisis deepens the work we do has never been more important.

Its this belief - that everyone deserves a place to call home - that drives everything we do. Together we find new ways to understand and champion our customers support them and drive positive change.

For a career that means more and makes a meaningful impact on society this is the place to be.

About the role

Are you driven by helping people solving problems and making sure every customer has the support they need to sustain their home Do you thrive in a role where no two days are the same and your decisions directly shape the financial resilience of a community If so this could be the perfect opportunity for you.

As anIncome & Arrears Officer youll be the dedicated point of contact for leaseholders and homeowners experiencing financial difficulties or arrears. Your work will go far beyond numbers youll use empathy insight and commercial awareness to guide customers through challenging moments while ensuring income is effectively recovered.

What makes this role different

• Complex varied work:Navigate the contractual world of leases and transfers while tackling arrears with confidence.
• Make a difference:Support customers to overcome financial challenges and sustain their homes.
• Problem-solving freedom:Manage your own portfolio make informed decisions and tailor solutions to meet customer needs.
• Collaborative culture:Work closely with internal teams external partners and customers toward the same goal.
• Commercial & compassionate balance:Use your judgement to protect organisational income while understanding the real-life impact on customers.

To view/download the job description please clickhere.

Salary

The spot salary for this post is 32145per annum for applicants who fully meet the requirements of the youre still developing some of the skills or experience you can start at a salary 5% or 10% below the spot rate with clear support and progression opportunities to reach the full amount.

About you

• Previous experience in income collection or account management with a focus on customer service.
• Ability to meet targets while providing empathetic support to customers facing financial difficulties.
• Strong communication and interpersonal skills with experience collaborating with external partners including statutory bodies and third-sector organisations.
• Knowledge of lease agreements and relevant regulations related to income recovery.
• Excellent organisational skills with the ability to prioritise tasks in a high-volume fast-paced environment.
• Proficiency in Microsoft Office (Word Outlook Excel).
• Full UK driving licence and access to a vehicle for business use.

Interviews

We want your candidate experience to reflect who we are -a place to grow a place to thrive a place to be you.

Stage 1: A Place to Connect
A call with the hiring manager. Youll learn more about the role and team and well get to know you your experience goals and what you bring.
Planned date: 12^thMarch via Teams.

Stage 2: A Place to Show Your Strengths
A role related assessment and behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. Youll be asked to complete a Customer Service Questionnaire in advance.
Planned date: 20^thMarch at our Bradford or Peterborough office.

We aim to make the process clear supportive and genuinely valuable a place where you feel informed and confident at every step.

A place to build a future

Weve got big ambitions and were looking for people who want to grow with us. Here youll have the chance to learn new skills shape your career and thrive in a collaborative environment where your ideas matter.

And because we believe great work deserves great rewards heres what you can look forward to:
Generous time off 28 days holiday plus bank holidays an extra day for your birthday and the option to buy more.
Health & wellbeing support Cash health plan Health MOTs online GP access gym discounts and a dedicated volunteering day for a cause you care about.
Financial perks Car leasing options salary sacrifice schemes and exclusive discounts through our benefits platform to help your money go further.
Future-focused benefits Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice plus life assurance at three times your salary for peace of mind.
Family-friendly policies Enhanced parental leave flexible working options and support for work-life balance.
Career development From Stepping into Management and Management Essentials training to our Leadership Academy apprenticeships and more well help you grow and succeed.

This is more than a job its a place where you canmake an impact feel valued and be rewarded for what you do.

Were Committed to Inclusion

We believe diversity makes us stronger and were committed to creating a place where everyone feels valued respected and able to thrive.

Our recruitment process is designed to be accessible and inclusive and if you need any reasonable adjustments at any stage just let us know well make it happen.

Because this isnt just a workplace itsa place to belong.

Please dont delay in submitting your application. Where roles are urgent or we receive a high volume of applications we may interview and conclude the process prior to any closing date indicated.

If you have any queries about the role please email:

Please note candidates must have current eligibility to live and work in the UK Accent do not currently hold a sponsorship license.

If youre looking for a place you can make a positive difference to society to our organisation and to your future apply now.

Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.