Senior IT Support Engineer

Location: Belgium - Zaventem Job-ID: 217119 Contract type: Standard Business Unit: Technicians

Life on the team

Experienced On-Site IT Technician providing IT support within chemical and biological production environments and laboratories including R&D clinical trials and manufacturing.

Brings 35 years of experience in a similar role or in local IT support with strong technical expertise and a service-oriented approach. Fluent in French and technical English both written and spoken.

What Youll Do

• Provide Level 1 & 2 support for hardware OS and software incidents
• Manage service requests and asset tracking
• Install configure and maintain workstations and peripherals (barcode readers label printers network equipment etc.)
• Deliver and integrate IT equipment on-site
• Manage Windows (AD and local) access rights
• Restore hardware and software functionality
• Draft procedures and execute test documentation
• Support end users and provide technical guidance
• Communicate effectively within the IT team

Work Conditions

• Rotating shifts 8 hours from 6 AM till 10 PM
• Participation in 24/7 international on-call support

What Youll Need

You bring hands-on technical skills as well as great interpersonal skills.

• Ideally you have 3 to 5 years of experience in a support environment
• Service-oriented with strong customer focus
• Compliant with safety hygiene environmental and regulatory standards
• Able to work independently and within a team
• Proactive analytical and detail-oriented
• Adaptable and calm under pressure
• Organized methodical and respectful of deadlines and confidentiality

Technical Skills

• Strong knowledge of PC hardware and Windows OS
• Understanding of backup archiving imaging and disaster recovery principles
• Knowledge of client/server and network architecture
• Experience with ticketing systems
• Basic knowledge of IT security and project management

Assets:

• Windows OS and/or ITIL Foundation certification
• Experience with MES or SCADA systems
• Experience in validated or GMP-regulated environments

Current information for our applicants

Business as usual Not quite. Of course the Corona crisis also presents us with major challenges.

However we are broadly positioned across various industries plan for the long term and have always been flexible in our approach to our customers especially in times of crisis. Our core business is digitisation. We believe that this topic will continue to grow in importance for many companies in both public and private sectors.

Thats why there are still areas of our business with clear hiring requirements and we would like to bring talent like you on board! By the way we have completely virtualised our application process and our recruiters remain available to you should you have any questions.

We are still looking forward to getting to know you!

About us

Computacenter is a leading independent provider of IT infrastructure services. We work at the heart of digitisation advising organisations on IT strategy implementing the most appropriate technology and managing our customers infrastructures.

We offer a friendly open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community
Were growing. Were hiring. We encourage. We empower. We support.
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