Studio+ Marketing & Customer Experience Manager NY, Chicago, Los Angeles

Chicago, IL - USA

Monthly Salary: $ 154000 - 267400

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Location: Chicago Los Angeles New York

At EY were all in to shape your future with confidence.

Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

Role Overview
We are seeking a seasoned Marketing Manager to lead customer transformation programs from vision to execution for our clients. This role focuses on shaping strategy designing futurestate experiences and leading crossfunctional teams across multiple channels to deliver measurable business outcomes for clients. The ideal candidate is equally adept at setting clear transformation strategy and roadmap and rolling up their sleeves to mentor teams and guide delivery.

The ideal candidate brings a strong foundation in customer transformation digital delivery and consulting leadership with an understanding of how emerging capabilitiesincluding data automation and AIare beginning to reshape customer and marketing operations. You do not need to be an AI specialist but you should be informed curious and able to incorporate evolving capabilities into modern customer programs. This candidate will help grow our marketing practice while ensuring high-quality scalable execution that improves speed consistency and measurable business outcomes.

Key Responsibilities:

Marketing Transformation Leadership: Define and drive the transformation vision and roadmap across marketing strategy operating model and execution for a major client.
Team Leadership: Lead inspire and mentor a blended global team of strategists martech/data specialists journey and CRM practitioners and marketing operations leaders in a distributed AI-enabled work environment.
End-to-End Transformation Delivery: Oversee the design and implementation of scalable marketing ways of workingincluding planning workflow governance and AI-enabled content and campaign operations across digital and customer communications.
Client Partnership: Act as a trusted partner to client marketing digital and customer experience leadersaligning stakeholders driving decisions and ensuring measurable outcomes.
Practice Growth: Play a key role in building our marketing transformation capability shaping team culture attracting talent and developing new offerings.
Innovation & Enablement: Apply AI-driven marketing tools and approaches to accelerate speed-to-market personalization experimentation and performance managementwhile building internal client capabilities.
Measurement & Quality: Establish KPI frameworks and value tracking to ensure delivery improves effectiveness and efficiency and meets high standards for customer experience and brand consistency.

Qualifications:

Bachelors degree in marketing Communications Design or related field; advanced degree a plus.
7 years of experience in marketing or customer experience consulting roles
Proven track record leading marketing strategy and execution programs and/or customerfacing transformation initiatives from strategy through execution
Expertise across marketing strategy performance marketing op model martech CRM campaign development & activation across paid and owned channels
Experience managing large global teams in distributed hybrid or offshore/onshore models
Demonstrated ability to balance strategic oversight with hands-on direction
Excellent communication storytelling and problemsolving skillsStrong client-facing presence with the ability to influence senior stakeholders and translate complex requirements into compelling creative solutions
Passion for mentoring and developing marketing talent
Curiosity and/or experience in AI-driven marketing
The ability and willingness to travel and work in excess of standard hours when necessary
Access to reliable transportation to/from the EY office and client sites. A drivers license is strongly recommended as ride share and public transportation options may not be available in all locations

What We Offer:

Lead highimpact customer transformation programs at the intersection of strategy experience and delivery
Work closely with senior clients to shape how organizations evolve with the changing technology landscape
Build futureready skills while staying grounded in practical outcomedriven consulting
Grow as a leader in a rapidly evolving customer landscape
A collaborative culture that values creativity innovation and client impact
Access to cutting-edge AI and digital marketing tools to push the boundaries of creative work

What we offer you
At EY well develop you with future-focused skills and equip you with world-class experiences. Well empower you in a flexible environment and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learnmore.

We offer a comprehensive compensation and benefits package where youll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $128400 to $235300. The base salary range for New York City Metro Area Washington State and California (excluding Sacramento) is $154000 to $267400. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education experience knowledge skills and addition our Total Rewards package includes medical and dental coverage pension and 401(k) plans and a wide range of paid time off options.
Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external client serving roles to work together in person 40-60% of the time over the course of an engagement project or year.
Under our flexible vacation policy youll decide how much vacation time you need based on your own personal circumstances. Youll also be granted time off for designated EY Paid Holidays Winter/Summer breaks Personal/Family Care and other leaves of absence when needed to support your physical financial and emotional well-being.

Are you ready to shape your future with confidence Apply today.
EY accepts applications for this position on an on-going basis.

For those living in California please click here for additional information.

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.

EY Building a better working world

EY is building a better working world by creating new value for clients people society and the planet while building trust in capital markets.

Enabled by data AI and advanced technology EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance consulting tax strategy and transactions. Fueled by sector insights a globally connected multi-disciplinary network and diverse ecosystem partners EY teams can provide services in more than 150 countries and territories.

EY provides equal employment opportunities to applicants and employees without regard to race color religion age sex sexual orientation gender identity/expression pregnancy genetic informationnational origin protected veteran status disability status or any other legally protected basis including arrest and conviction records in accordance with applicable law.

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process please call 1-800-EY-HELP3 select Option 2 for candidate related inquiries then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EYs Talent Shared Services Team (TSS) or email the TSS at .

Required Experience:

Manager

Location: Chicago Los Angeles New YorkAt EY were all in to shape your future with confidence.Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.Role OverviewWe are seeking a seaso...

Location: Chicago Los Angeles New York

At EY were all in to shape your future with confidence.

Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

Key Responsibilities:

Marketing Transformation Leadership: Define and drive the transformation vision and roadmap across marketing strategy operating model and execution for a major client.
Team Leadership: Lead inspire and mentor a blended global team of strategists martech/data specialists journey and CRM practitioners and marketing operations leaders in a distributed AI-enabled work environment.
End-to-End Transformation Delivery: Oversee the design and implementation of scalable marketing ways of workingincluding planning workflow governance and AI-enabled content and campaign operations across digital and customer communications.
Client Partnership: Act as a trusted partner to client marketing digital and customer experience leadersaligning stakeholders driving decisions and ensuring measurable outcomes.
Practice Growth: Play a key role in building our marketing transformation capability shaping team culture attracting talent and developing new offerings.
Innovation & Enablement: Apply AI-driven marketing tools and approaches to accelerate speed-to-market personalization experimentation and performance managementwhile building internal client capabilities.
Measurement & Quality: Establish KPI frameworks and value tracking to ensure delivery improves effectiveness and efficiency and meets high standards for customer experience and brand consistency.

Qualifications:

Bachelors degree in marketing Communications Design or related field; advanced degree a plus.
7 years of experience in marketing or customer experience consulting roles
Proven track record leading marketing strategy and execution programs and/or customerfacing transformation initiatives from strategy through execution
Expertise across marketing strategy performance marketing op model martech CRM campaign development & activation across paid and owned channels
Experience managing large global teams in distributed hybrid or offshore/onshore models
Demonstrated ability to balance strategic oversight with hands-on direction
Excellent communication storytelling and problemsolving skillsStrong client-facing presence with the ability to influence senior stakeholders and translate complex requirements into compelling creative solutions
Passion for mentoring and developing marketing talent
Curiosity and/or experience in AI-driven marketing
The ability and willingness to travel and work in excess of standard hours when necessary
Access to reliable transportation to/from the EY office and client sites. A drivers license is strongly recommended as ride share and public transportation options may not be available in all locations

What We Offer:

Lead highimpact customer transformation programs at the intersection of strategy experience and delivery
Work closely with senior clients to shape how organizations evolve with the changing technology landscape
Build futureready skills while staying grounded in practical outcomedriven consulting
Grow as a leader in a rapidly evolving customer landscape
A collaborative culture that values creativity innovation and client impact
Access to cutting-edge AI and digital marketing tools to push the boundaries of creative work

We offer a comprehensive compensation and benefits package where youll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $128400 to $235300. The base salary range for New York City Metro Area Washington State and California (excluding Sacramento) is $154000 to $267400. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education experience knowledge skills and addition our Total Rewards package includes medical and dental coverage pension and 401(k) plans and a wide range of paid time off options.
Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external client serving roles to work together in person 40-60% of the time over the course of an engagement project or year.
Under our flexible vacation policy youll decide how much vacation time you need based on your own personal circumstances. Youll also be granted time off for designated EY Paid Holidays Winter/Summer breaks Personal/Family Care and other leaves of absence when needed to support your physical financial and emotional well-being.

Are you ready to shape your future with confidence Apply today.
EY accepts applications for this position on an on-going basis.

For those living in California please click here for additional information.

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.

EY Building a better working world

EY is building a better working world by creating new value for clients people society and the planet while building trust in capital markets.

Enabled by data AI and advanced technology EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

Required Experience:

Manager

Key Skills

Sales Experience
Customer Service
Google Docs
Management Experience
Millennium
Retail Sales
Data Management
Salon Software
MINDBODY
Sales Management
Leadership Experience
Yoga

Apply Now

About Company

EY-Parthenon

EY proporciona servicios de Consultoría, Auditoría y finanzas, Impuestos y Estrategia y transacciones que ayudan a resolver los retos más difíciles de nuestros clientes y a construir un mejor mundo de negocios para todos.

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