Account Specialist III, Hub Delivery
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Job Summary
Are you passionate about operations excellence and ready to make an impact in Amazons fast-growing delivery network As an Account Specialist III for our Hub program youll play a crucial role in supporting the daily management of operational duties across multiple workstreams. Working with stakeholders at various levels youll leverage your analytical skills to identify improvements monitor key metrics and ensure smooth delivery operations.
This position requires someone who thrives in a complex environment can seamlessly transition between implementation and communication and is committed to continuously raising the bar on quality. Youll be supervising logistics teams partnering with delivery service providers and driving operational excellence across our Hub network thats rapidly expanding globally.
Key job responsibilities
- Supervise dispatch operations and monitor on-road shipments ensuring timely delivery while maintaining operational excellence across the Hub network
- Analyze store performance metrics leveraging mapping tools to optimize distribution of active stores and improve the delivery process
- Manage key operational metrics including cost monitoring of supply runs and capacity management for effective volume balancing
- Partner with field team members and station stakeholders to identify and implement continuous improvement opportunities that enhance the customer experience
- Support delivery service providers by monitoring coordinator and associate performance providing coaching and setting clear expectations to raise the bar on quality deliverables
A day in the life
Your day begins with reviewing performance metrics from the previous days operations identifying any areas needing immediate attention. Youll participate in morning huddles with station stakeholders where you present program quality metrics and collaborate on solutions to operational challenges. Throughout the day youll supervise dispatch operations monitor on-road shipments and work closely with delivery associates to ensure smooth execution. Youll also analyze data to identify improvement opportunities balance delivery capacity and provide crucial support to our delivery partners when unexpected challenges arise.
About the team
The Hub program is part of Amazons fast growing and always evolving delivery program. We partner with customer-focused small business owners who deliver to Amazon customers in some of the most complex last mile scenarios. Our team is building the Hub network in UAE Egypt Japan Mexico Spain and the US while planning for global expansion. Were passionate about innovation and creating solutions that enhance the delivery experience. By joining our team youll be part of shaping the future of Amazons delivery network during an exciting period of global growth and transformation.
- Experience in an operational role
- Experience in logistics
- Experience in e-commerce retail or advertising
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
This position requires someone who thrives in a complex environment can seamlessly transition between implementation and communication and is committed to continuously raising the bar on quality. Youll be supervising logistics teams partnering with delivery service providers and driving operational excellence across our Hub network thats rapidly expanding globally.
Key job responsibilities
- Supervise dispatch operations and monitor on-road shipments ensuring timely delivery while maintaining operational excellence across the Hub network
- Analyze store performance metrics leveraging mapping tools to optimize distribution of active stores and improve the delivery process
- Manage key operational metrics including cost monitoring of supply runs and capacity management for effective volume balancing
- Partner with field team members and station stakeholders to identify and implement continuous improvement opportunities that enhance the customer experience
- Support delivery service providers by monitoring coordinator and associate performance providing coaching and setting clear expectations to raise the bar on quality deliverables
A day in the life
Your day begins with reviewing performance metrics from the previous days operations identifying any areas needing immediate attention. Youll participate in morning huddles with station stakeholders where you present program quality metrics and collaborate on solutions to operational challenges. Throughout the day youll supervise dispatch operations monitor on-road shipments and work closely with delivery associates to ensure smooth execution. Youll also analyze data to identify improvement opportunities balance delivery capacity and provide crucial support to our delivery partners when unexpected challenges arise.
About the team
The Hub program is part of Amazons fast growing and always evolving delivery program. We partner with customer-focused small business owners who deliver to Amazon customers in some of the most complex last mile scenarios. Our team is building the Hub network in UAE Egypt Japan Mexico Spain and the US while planning for global expansion. Were passionate about innovation and creating solutions that enhance the delivery experience. By joining our team youll be part of shaping the future of Amazons delivery network during an exciting period of global growth and transformation.
- Experience in an operational role
- Experience in logistics
- Experience in e-commerce retail or advertising
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
IC
Key Skills
- Forklift
- Customer Service
- Organizational skills
- Basic Math
- Dealership Experience
- Laundry
- SyteLine
- Warehouse Experience
- Dispatching
- Personal Injury Law
- Translation
- Project Coordination
About Company
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