Operations Manager (TheySheHe)

If youre here its because youre looking for anexciting ride.

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.

Well deliver a non-vanilla culture built on talent where we work to amplify the impact on millions of people paving the way forward together.

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses and couriers offering on-demand services from more than 170000 local restaurants grocers and supermarkets and high street retail stores. We operate in more than 1500 cities across 23 countries.

Together we revolutionise the way people connect with their everyday needs from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us every day is filled with purpose.

What makes our ride unique

Our culture and strong values.

Our career development philosophy.

Our commitment to being a force for good.

We have a vision: Building the largest marketplace in your city to give access to anything in minutes. And this is where your ride starts.

YOUR MISSION

Location: Milan Reports to: Head of Operations Italy Team Size: 5 reports

As Operations Manager for Glovo Italy you will lead the Supply Excellence Team to ensure an exceptional customer experience in one of Glovos most strategic and complex markets. With a strong analytical mindset leadership capability and execution excellence you will be responsible for driving operational efficiency at scale supporting rapid growth and continuously improving service levels.

You will lead a high-performing team that combines operational excellence with the right sense of business acumen ensuring that every initiative is value-generating.

THE JOURNEY

• Lead Supply Excellence team that delivers insights proactively identifies opportunities and optimizes operation performance.
• Own and lead supply operational metrics in Italy ensuring the highest level of service quality and delivery speed.
• Build coach and empower a high-performing team of Operations analysts (5 FTEs) fostering a culture of ownership data-driven execution and continuous improvement.
• Deep-dive into operational data to detect trends surface inefficiencies and deploy impactful strategies that drive performance at country and city level.
• Design roll out and optimise core operational processes to support fleet growth partner satisfaction and profitability across the entire supply ecosystem.
• Oversee courier supply health ensuring availability balance and compliance to deliver excellence at scale in both stable and high-pressure environments.

WHAT YOU WILL BRING TO THE RIDE

Experience & Background

• 5 years experience in Operations Supply Chain Strategy Consulting or equivalent high-impact environments..
• Track record in leading high-performing teams including recruiting and developing top talent.
• Strong exposure to high-growth tech e-commerce or marketplace environments.
• Background in industrial engineering supply chain management and/or strategy consulting (e.g. MBB) in fast-paced companies is a strong plus.
• Fluency in Italian and English is required.

Skills & Leadership Competencies

• Data Obsession & Analytical Rigor: You consistently extract actionable insights from complex data sets and base every decision on evidence.
• Strategic Thinking: You evaluate opportunities and challenges holistically always aligning execution with long-term impact.
• Team Leadership: You have proven experience hiring mentoring and scaling high-performance teams that thrive under your guidance.
• Operational Expertise: You have 5 years of experience in fast-paced high-responsibility roles (consulting operations industrial engineering or tech platforms) ideally with on-demand or logistics exposure.
• Process Excellence: You create clarity out of chaos and are constantly looking for ways to standardise and improve how things are done.
• Customer-First Mindset: You care deeply about the experience of end-users from customers to couriers to partners and act on that empathy.
• Problem-Solving & Curiosity: You break down problems go deep to understand root causes and are always generating innovative solutions.
• High Ownership & Autonomy: You dont wait to be told what to do you act test and iterate fast to make things better every day.
• Influence & Communication: You know how to clearly communicate priorities and motivate others internally and externally around shared goals.
• Flexibility & Resilience: You thrive in change multitask with ease and stay composed in fast-evolving environments.

Culture

• Ability to work in a high growth and high-performing environment with a fast pace while being hands-on and autonomous.
• Adaptable and positive mindset: possess a flexible attitude towards evolving roles within the finance domain; we value versatility & the ability to adapt to new challenges while ensuring a consistent job scope.
• A can-do attitude and endless curiosity you wonder why something happened spend hours figuring it out and cant stop thinking about solutions.
• Obsessed with continuous improvements delivering value and allergic to manual tasks!
• An empathetic and inclusive attitude - you are always respectful kind and fair.

Individuals representing diverse profiles and abilities encompassing various genders ethnicities and backgrounds are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you dont meet our musts dont let it stop you we are all about finding the best talent out there! Skills can be learned and embracing diversity is invaluable.

We believe driven talent deserves:

• An enticing equity plan that lets you own a piece of the action.
• Top-notch private health insurance to keep you at your peak.
• Monthly Glovo credit to satisfy your cravings!
• Discounts on transportation food and even kindergarten expenses.
• Extra time off the freedom to work from home two days a week and the opportunity to work from anywhere for up to three weeks a year!
• Enhanced parental leave and office-based nursery.
• Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo we thrive on diversity we believe it enhances our teams products and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders racial/diverse backgrounds abilities ages sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g. she/her/hers he/him/his they/them/theirs etc).

So ready to take the wheel and make this the ride of your life

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!