Road Scholar Program Manager

The Opportunity: Since 1988 SVC has contracted with Elderhostel Inc. to administer the Road Scholar life-long learning program. The Road Scholar Program combines education and travel to provide experiential learning opportunities to adults and is a vital component of Skagit Valley College (SVC) community engagement within the SVC region of service.

The position of SVC Road Scholar Program Manager serves as the administrator/program manager for the Road Scholar Program at SVC. This position handles all aspects of the program from start to end (program development & inception scheduling contract review staffing administration etc.). This position works under the general/administrative direction of the San Juan Center Executive Director and is an exempt 12-month 80% full-time position (32 hours per week). This position manages all aspects of the SVC Road Scholar educational program providing technical assistance and specialized oversight for the Executive Director of the San Juan Center staff and faculty. The position independently manages the SVC Road Scholar department and collaborates with the San Juan Center Executive Director to develop publish and maintain the SVC Road Scholar annual schedule of course offerings. Additionally this position manages the daily operations complex staffing and scheduling costing and analysis that is associated with the operation of the SVC Road Scholar Program.

The San Juan Center is located at 221 Weber Way Friday Harbor WA 98250.

About SVC:Established in 1926 Skagit Valley College is a comprehensive community college within theWashington State Board for Community and Technical Colleges(SBCTC) providing associates and bachelors degrees as well as certificates in high-quality academic transfer pathways workforce training basic education for adults and lifelong learning opportunities. Our equity goals align with SBCTCs Vision statement; Leading with racial equity our colleges maximize student potential and transform lives within a culture of belonging that advances racial social and economic justice in service to our diverse communities.

SVCs commitment to equity and social justice drives our collective work to increase access to higher education inspire student learning and achievement and strengthen our diverse community. We embrace equity through our core themes of access achievement and community by pursuing the continuous examination and revision of norms policies and practices to foster the success of all.

SVC aspires to reflect the diverse racial ethnic and linguistic demographics in the district particularly a growing Latinx population. As an emerging Hispanic Serving Institution (HSI) SVC seeks equity minded leadership faculty and staff that are committed to inclusive practices and to diverse environments where students from all backgrounds can thrive via multidisciplinary collaboration and the implementation of an array of services. Candidates representing all aspects of diversity are encouraged to apply.

Mission:Skagit Valley College cultivates student learning and achievement; contributes to the educational personal and economic success of students; and promotes equitable and thriving communities.

Vision:The primary focus of Skagit Valley College is student-centered teaching and learning. We are committed to:

• Equitable student outcomes in access achievement and community;
• Our Guiding Principles;
• Decisions based on strategy and evidence;
• The development of our employees;
• A diverse and inclusive college community where everyone belongs.

• An unrelenting focus on our mission to improve the lives of our students and to strengthen our diverse community.
• Support for innovative teaching learning and scholarship.
• Exciting opportunities for personal and career growth.
• Diverse cultural and environmental benefits of rural suburban and urban lifestyles.
• Friendly supportive and diverse work environments.
• Excellent benefits including competitive leave packages and an array of health dental vision and retirement plans to meet your current and future needs.

Program Operations Duties

• Manage the SVC Road Scholar Program department with oversight from the SJC Executive Director of administrative tasks.
• Use Excel to create the annual calendar and annual schedule of course offerings for the SVC Road Scholar Program.
• Oversee the SVC Road Scholar Program annual schedule of course offerings to ensure that SVC is offering adequate course offerings and seat capacity as requested annually by Elderhostel Inc. for administration of the Road Scholar Program.
• Schedule the SVC Road Scholar Program van fleet use (currently five vans) and schedule all usage requests for the van fleet.
• Manually enter and upload the annual SVC Road Scholar Program course offering dates detailed itineraries for each course offering and instructor profiles into the Elderhostel Inc. ERP (El-Star) system and the end user student/participant website.
• Monitor quarterly and annual SVC Road Scholar Program course offerings capacities and waitlists; adjusting capacities as needed based on seat availability in coordination with the SJC Executive Director.
• Analyze enrollment of course offerings on a routine basis and make recommendations to the SJC Executive Director regarding cancellations and enrollment adjustments and use judgment to determine placement of waitlisted students.
• Anticipate potential conflicts and attempt resolution before problems occur. Prioritize evaluate and use judgment to consult with staff and outside entities to identify potential issues explore solutions and alternatives and recommend resolutions designed to meet the goals and objectives of the SVC Road Scholar department.
• Develop and maintain SVC Road Scholar Program procedures for departmental use.
• Create the annual staffing schedule for the SVC Road Scholar department and provide routine staffing reviews with the SJC Executive Director to develop staff schedules and fill emergent staffing needs.
• Prepare and submit SVC Road Scholar Special Assignment Contract stipends to ensure that they are compliant with HR standards and WA state minimum wage calculations.
• Project management to simultaneously manage multiple SVC Road Scholar Program aspects at the same time. Use judgment to prioritize competing and shifting demands and needs of stakeholders to meet deadlines and achieve student/participant and departmental satisfaction and success.
• Prepare record maintain and distribute classroom materials staffing instruction and handouts for each course offering in the SVC Road Scholar Program.
• Maintain departmental lists of facilities staff instructors and vendor contacts and agreements.
• Maintain and update all SVC Road Scholar departmental files to track all aspects of the SVC Road Scholar Program (staffing expenses educational instruction program development and improvement needed supplies etc.) as well as vendor contacts and pricing information for Program forecasts.
• File electronic and hard copies of correspondence evaluations spreadsheets schedules student/participant information budget information and comply with appropriate WA OFM records retention rules.
• Provide highly skilled office managerial and executive administrative support.

• Complete program budget forecasting and analysis and review in conjunction with independent course budgets to establish the tuition rates charged for SVC Road Scholar Program seminar/course offerings.
• Monitor the SVC Road Scholar departmental operating budget activity. Provide periodic budget updates to the SJC Executive Director and the Mount Vernon VP for Advancement.
• Use advanced Excel skills to create the 30-40 independent SVC Road Scholar Program course budgets each year.
• Make recommendations to the SJC Executive Director on matters of capital activity. Make recommendations for program needs and purchases.
• Ensure program itineraries are properly permitted when access or use requires such as Washington State Parks National Parks and other agency permissions or permits.

• Provide clear consistent written communication to SVC Road Scholar Program staff vendors students/participants and Elderhostel Inc. staff on an ongoing basis.
• Communicate and collaborate with the SVC Road Scholar department staff and instructors to ensure all SVC Road Scholar Program course offerings are appropriately staffed. Initiate all scheduling communications as well as staffing revisions and emergency staffing requests.
• Communicate directly with SVC Road Scholar students to fulfill student accommodation requests during SVC Road Scholar courses.
• Respond to Elderhostel Inc.s enrollment services via email and by phone to provide additional customer service to students/participants as needed.
• Serve as a liaison with Elderhostel Inc.s Customer Service to troubleshoot enrollment and waitlist issues.
• Communicate and collaborate with various SVC business office HR payroll and facilities staff to coordinate efficient and effective procedures
• Proactively audit and communicate with multiple vendors via email and phone to receive invoices in a timely and accurate manner.

• Provide annual training to all SVC Road Scholar Program departmental staff and provide onboarding assistance to new departmental staff.
• Program Development: Research venues activities and instructional opportunities to improve and grow enrollments in the SVC Road Scholar Program.
• Develop/create new SVC Road Scholar program course concepts as needed for program evolution and success or as requested by Elderhostel Inc.
• Attend and represent SVC and the SVC Road Scholar Program at various public and industry events that enhance and support community engagement.

• Collect and organize complex program data (staffing recruitment enrollment data student/participant special needs and accommodations availability of instructors and venues contractual deadlines etc.) and plan and schedule all aspects of the SVC Road Scholar Program course offerings and develop reports for the SVC Road Scholar Program.
• Anticipate potential conflicts and attempt resolution before problems occur. Prioritize evaluate and use judgment to consult with staff and outside entities to identify potential issues explore solutions and alternatives and recommend resolutions designed to meet the goals and objectives of the SVC Road Scholar Program.
• Perform data analysis needed for various proposals and subsequent monitoring of the SVC Road Scholar program goals and objectives.
• Serve as Group Leader Supporting Group Leader and/or Van Driver for Road Scholar programs on occasion by design or as emergency backup.
• Conduct SVC Road Scholar Program Operations reviews during and after SVC Road Scholar course offerings andmake recommendations for improvements to quality operations organizational efficiencies and for maximizing tuition revenue.

• Microsoft Office Suite (including Outlook Excel Access Word PowerPoint);
• Adobe and Adobe Sign skills;
• Strong Excel skills;
• Data analysis;
• Familiarity with College policies procedures and guiding principles;
• Work independently or as a team member;
• interpret the SVC Road Scholar program and college policies and procedures;
• Effectively communicate information and ideas in writing and orally;
• Budget analysis;
• Establish and maintain effective working relationships with other departments colleges tribal employees and the public;
• Work independently and make sound decisions based on program requirements;
• Perform complex math skills for budgetary purposes;
• Apply accounting principles for budget review processes;
• Use office equipment including computers (software and hardware) scanners and printers;
• Listen and process information resolving issues as they arise;
• Prioritize and multitask workload based on the needs of the department;
• Adapt to changing needs processes working conditions and duties;
• Respond to difficult situations as they arise in a calm and understanding manner;
• Respect and maintain confidentiality.

Minimum Qualifications

• Associate Degree or High School Diploma with relevant work experience;
• Two (2) years of experience as a program manager or a combination of education and progressively responsible administrative experience or program management experience;
• Proficiency in Excel;
• Have or have the ability to obtain a WA State Van Safety Certification.

• Bachelors Degree;
• General proficiency in ctcLink;
• Five (5) years of experience with academic program or staff scheduling.

Salary and Benefits:

• Annual salary rate for this twelve-month 80% full-time position is $65000 annually ($81250 annualized) depending on experience;
• Contracts are written annually for the period of July 1 to June 30. This position will be filled as soon as practical after a candidate is identified and the salary will be pro-rated for the remaining contract period.
• This position is exempt from civil service. This position is eligible for overtime.
• Salary retirement medical and insurance benefits are provided in accordance with state regulations and may be subject to change in accordance with legislative mandates. Additional information on benefits can be found at Deadline:Priority screening will begin afterMarch 6 2026. Applications received on or before this date will receive first consideration. Applications received after the screening date maybe considered until the position is filled.
  
  Please be aware that the College hiring authorities reserve the right to hire one or more candidates and may exercise the option to make a hiring decision prior to the conclusion of the recruitment process. Only candidates selected to interview will be contacted.
  
  Priority Screening Date: March 6 2026
  Interviews with Committee: TBD
  Finalist Interviews: TBD
  Anticipated Start Date: TBD
  
  Application Procedure:
  To be considered for this position applicants must:
  1. Meet the minimum qualifications and;
  2. Submit a complete application to the online recruitment system at includes the following:
     • The online application which includes answers to all supplemental questions and contact information for at least three (3) professional references;
     • A current resume; (Attachment: Resume);
     • A letter of interest addressing the minimum desired qualifications and your education and experience as it supports the responsibilities of this position; (Attachment: Cover Letter).
  In order to be considered for the position you must complete the online application in full and attach the required supplemental documents. Failure to provide this information may eliminate you from consideration for this position.
  
  Conditions of Employment:
  • Prior to employment a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform in the position.
    
    Additionally pursuant to RCW 28B.112.080 applicants must declare whether they are the subject of any substantiated findings of sexual misconduct in any current or former employment or are currently being investigated for or have left a position during an investigation into a violation of any sexual misconduct policy at the applicants current or past employer. By law post-secondary education institutions cannot hire an applicant who refuses to declare the existence or non-existence of an investigation or findings subject to this statute.
  
  
  • In the interest of providing a healthy safe and secure educational and work environment and in order to meet the requirements of federal legislation it is the policy of Skagit Valley College to maintain an alcohol and drug-free workplace for our employees and students.
  • If hired you will be required to provide proof of identity and documentation of U.S. Citizenship or appropriate authorization to work in this position as required by the Immigration Reform Control Act of 1986.
  • Completion of academic degree(s) will be verified through receipt of official transcripts at the time of hire.
  
  Application Assistance:If you have questions about the position or require special accommodation you may contact Human Resources at Monday through Thursday 8:00 am to 5:00 pm Pacific Time. SVC complies with the Americans with Disabilities Act. Applicants with disabilities who require assistance with the recruitment process may leave a TDD/TTY message at by the application closing date. Information on SVCsReasonable Accommodation policy can be found atOPPM 3040.
  
  For questions regarding the online application system you may call NEOGOV Applicant Tech Support at from 8:00 am to 5:00 pm Pacific Time. For best results apply using one of the following browsers supported by NEOGOV: Google Chrome Mozilla Firefox Safari Microsoft Edge and later versions of Internet Explorer.
  
  SVC Annual Security Report:The U.S. Department of Education and the federal Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act require all colleges to provide information to current and prospective students and employees about campus safety policies procedures and statistics on certain crimes including hate crimes domestic violence dating violence stalking and sexual assault. We are required to report our campus security information and statistics in an Annual Security Report which is updated annually each October. All prospective employees may obtain a copy of the Annual Security Report from the Human Resources Office by calling or by accessing the Report at:
  
  Skagit Valley College is an equal-opportunity employer and is committed to providing equitable opportunities for all groups in terms and conditions of employment and personnel practices.
  
  Skagit Valley College provides a drug-free environment and does not discriminate on the basis of race color creed religion national origin sex sexual orientation and/or gender identity pregnancy genetic information age marital status disability honorably discharged veteran or military status in its programs and employment. For inquiries regarding non-discrimination policies contact Carolyn Tucker Vice President of Human Resources/EEO 360.416.7794 or . For inquiries regarding sexual misconduct compliance contact Title IX Coordinator Sandy Jordan 360.416.7923 or . Mailing address: 2405 E. College Way Mount Vernon WA 98273. All faculty and staff hired at Skagit Valley College are encouraged to embrace continually support and enhance diversity and equity on our campus and in our community. Annual Notice of Non-Discrimination.