Support Services Specialist Anticoagulation Case Management Services

Under the supervision of the Ambulatory Care Pharmacy Manager this position will provide clinical and administrative support for the Department of Pharmaceutical Care to ensure effective and efficient delivery of health care in the Anticoagulation Case Management Service (ACMS). This position requires discretion independent judgment autonomy and a high degree of customer service. Responsibilities of the position are outlined below and may include other support services tasks (including but not limited to patient medication management calls assistance with pharmacy billing and shipping activities) as assigned.

Position Responsibilities

Support Services to Clinical and Non-Clinical Departments

• Provide the first line of customer contact for all patients seeking services from the Department of Pharmaceutical Cares ACMS clinic.
• Patient support includes: greeting and assisting patients scheduling patients for in-person visits and telephone visits coordinating medication and laboratory monitoring and triaging telephone calls. The position is also a liaison to inpatient units and ambulatory clinics to ensure appropriate patient continuity of care.
• Coordinate patient care kits as needed.

Communicate/Collaborate with Internal and External Constituents

• Collaborate with inpatient unit and ambulatory clinic personnel to coordinate patient continuity of care (i.e. new clinic visit enrollment follow-up appointment laboratory monitoring).
• Identify process improvement opportunities and ways to enrich communication with others.
• Enhance visibility of the Department by implementing best practices and developing strong working relationships with UI staff.

Develop Programs Policies Practices that Enhance Patient/Staff Environment

• Provide feedback regarding opportunities for clinic expansion and process improvement to enhance safety efficiency and patient/staff satisfaction of the ACMS clinic.

Compliance

• Maintain appropriate policies and records to comply with the Iowa Board of Pharmacy rules and regulations and other accrediting agencies.

Data Integrity

• Maintain input and ensure integrity of data and records related to compliance patient scheduling and patient monitoring.

Human Resources

• Provide information to ACMS staff regarding compliance and clinic prioritization.
• Maintains and distributes meeting minutes for monthly ACMS meetings.
  
  Volume and Financial Management
• Collect compile and distribute volume clinical and financial data to ACMS pharmacists and management.

• Provide suggestions for improvement when opportunities arise.

  Pay Level: 3A Requirements:

This position is eligible fora combination of remote work and in-person (hybrid)work within Iowa. To be eligible for the hybrid remote work option staff must be working in the position for a minimum of 6 months must have successfully completed all training requirements and must be meeting or exceeding expectations as assessed in a formal performance review or by leadership. A work arrangement form will be required to be completed prior to the start of remote work. Per policy work arrangements will be reviewed annually and must comply with theremote work program and related policiesandemployee travel policy when working at a remote location.