Director of Operations, in person position

The Director of Operations is the firms second-in-command - the bridge between strategy and execution.

You will run the day-to-day in-office business operations lead the team manage performance and ensure that every department operates with clarity accountability and alignment.

This is a leadership role for a builder: someone who can turn vision into systems people into performers and chaos into structure.

Youll oversee operations HR and firm-wide project execution so the owner can focus on growth leadership and high-value client work.

Core Purpose

To translate the owners strategic vision into operational reality by leading people refining systems and driving performance across all areas of the firm.

1. Leadership & Team Management

• Lead team and department meetings focused on performance accountability and progress.
• Supervise and develop team leads.
• Maintain culture and alignment with firm values through regular communication and feedback.
• Conduct quarterly 1:1s and annual performance reviews.
• Support team leads in coaching delegation and conflict resolution.
• Serve as the first escalation point for operational personnel and client issues.

2. HR & People Operations

• Own full-cycle HR functions for the firm including recruiting hiring onboarding and offboarding.
• Develop and maintain job descriptions scorecards and career paths for all roles.
• Manage performance improvement plans (PIPs) employee discipline and compliance documentation.
• Oversee payroll coordination benefits administration and PTO tracking.
• Conduct compensation benchmarking and recommend pay adjustments and incentive structures.
• Manage employee handbook and ensure compliance with state and federal employment laws.
• Lead culture-building initiatives team events and employee recognition programs.
• Partner with the owner to design and implement firm-wide leadership and training programs.

3. Systems Process and Performance Management

• Maintain and continuously improve all firm workflows checklists and SOPs.
• Own the CRM and project management systems.
• Ensure all departments follow standardized systems and procedures for consistent client experience.
• Develop KPI dashboards for tracking revenue lead flow client satisfaction and productivity.
• Analyze firm data to identify bottlenecks and propose system improvements.
• Oversee technology adoption data hygiene and operational efficiency initiatives.

4. Financial & Capacity Oversight

• Track utilization capacity and workload to forecast hiring needs.
• Support the owner in setting annual budgets revenue goals and incentive plans.
• Collaborate with the owner and bookkeeper on monthly P&L and budget reviews.
• Monitor expenses payroll accuracy and vendor agreements.

5. Strategic Implementation

• Partner with the owner to define quarterly goals (rocks) and translate them into actionable projects.
• Create implementation plans with clear timelines owners and success metrics.
• Keep projects on track and report weekly on progress challenges and solutions.

You are a leader not just a manager. Youre as comfortable in a spreadsheet as you are in a meeting room. You know how to motivate people build systems and drive results.

You thrive in fast-paced entrepreneurial environments and love creating clarity from chaos. Youre proactive detail-oriented and strong enough to hold others accountable while keeping culture positive and productive.

Experience:

• 5 years in operations or HR leadership in a professional service-based business (law finance medical consulting etc.).
• Experience managing people processes and budgets simultaneously.
• Familiarity with employment law performance management and HR compliance.
• Strong background in implementing systems and leading teams to measurable results.

Skills:

• Exceptional leadership and communication ability.
• Deep understanding of people management and coaching.
• Skilled in process mapping documentation and accountability systems.
• Confident with metrics and data-driven decision-making.
• HR generalist knowledge including hiring benefits and compliance.
• Proficient with CRMs project management tools and Google Workspace.

Personality Traits:

• High emotional intelligence
• Calm under pressure; thrives in problem-solving.
• Highly organized and execution-focused.
• Direct but diplomatic communicator.
• Growth-oriented; seeks constant improvement.
• Adaptable and comfortable with feedback
• Operates with integrity transparency and ownership mentality.

To apply prepare a cover letter with no more than two paragraphs and a closing the first paragraph describe your HR and office management the second paragraph explain your ties to Frederick County and where you see yourself in 5 years. As a closing sentence please write I have read the instructions in the job posting and have followed the instructions.

Email your resume and cover letter in PDF format to . The emails subject line should be your last name (all caps) followed by the position you are applying for in lowercase followed by one word you would use to describe yourself in all caps (for example SMITH director of operations AWESOME).

*Please no recruiters and do not call us to check on the status*

Required Experience:

Director