Customer Demand Analyst I or II
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Job Location:
Atlanta, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
This role manages complex account portfolios through advanced analytical capabilities proactive forecasting and effective cross-functional collaboration to ensure seamless order fulfillment and customer satisfaction.
The position requires an entrepreneurial mindset to drive continuous improvement initiatives that optimize costs and enhance operational efficiency for both Printpack and customers.
Key Responsibilities:
PRODUCTION PLANNING & FORECASTING
Analyze customer forecasts to proactively plan production schedules
Incorporate demand changes and fluctuations into production planning
Balance production resources to optimize efficiency and meet customer requirements
Manage Trial System data and processes
ORDER & INVENTORY MANAGEMENT
Process items orders and shipment releases accurately and timely ensuring optimal product delivery through effective order management
Monitor and manage inventory levels across assigned accounts
Execute shipment releases to meet customer delivery expectations
CUSTOMER RELATIONS & COMMUNICATION
Serve as primary point of contact for daily operational matters between customers and internal groups
Build and maintain strong relationships with external customers
Facilitate seamless information flow between customers and Printpack teams
Resolve customer issues quickly and effectively
Conduct customer visits to strengthen relationships and understand operational needs
DATA ANALYSIS & REPORTING
Develop and maintain inventory status reports for customers and internal stakeholders
Create and manage order tracking systems and dashboards
Generate trial reports to support customer and internal operations
Perform advanced data analysis using Excel and enterprise systems
Conduct forecast analysis to identify trends and potential issues
COLLABORATION & TEAMWORK
Manage increased account responsibility and complexity across multiple customers
Mentor and support team members in developing skills and capabilities
Collaborate with production logistics and quality teams to ensure seamless operations
Education/Experience:
Bachelors degree preferred in Business Supply Chain Management or related field OR equivalent experience
Customer service demand planning or related analytical role preferred
Required Skills:
Customer service or order management experience with demonstrated success in customer-facing roles and service delivery
Strong data entry and computer proficiency with high accuracy and speed in system navigation and information processing
ERP systems experience with the ability to learn and efficiently operate order management and inventory systems
Advanced Microsoft Office Suite skills particularly Excel for data analysis reporting and spreadsheet management
Excellent written and verbal communication abilities for professional customer interactions and internal stakeholder coordination
Analytical and problem-solving skills to research customer issues interpret data patterns and develop effective solutions
Attention to detail and accuracy for precise order entry data management and quality assurance in all customer-facing activities
Multi-tasking and time management capabilities to handle multiple concurrent customers orders and priorities effectively
Relationship building and interpersonal skills to develop and maintain strong partnerships with internal and external customers
Report development and data analysis experience with the ability to create customer-facing documentation and status reports
Customer complaint resolution and service recovery skills including investigation root cause analysis and follow-through capabilities
Travel flexibility and availability for occasional customer visits relationship development and on-site support activities
Printpack is proudly an equal-opportunity employer. We are committed to creating an inclusive environment. Embracing diversity enhances our work culture and is vital to our success. We do not discriminate based on race color religion sex (including pregnancy) national origin gender identity sexual orientation marital/parental status genetic information age national origin ancestry ethnicity disability marital status military or veteran status or affiliation or any other characteristic protected under applicable law.
To view your rights and government notices please see the links below:
Know Your Rights - Conozca sus Derechos - Your Rights Under USERRA () - FMLA - FMLA (Spanish) -Polygraph Protection - Right to Work - Right to Work (Spanish)
Printpack is committed to helping individuals with disabilities participate in the workforce and ensure equal opportunity to compete for jobs. If you need a reasonable accommodation to assist you with your application for employment or job search please get in touch with us by sending an email to . Please include in your email a brief description of the accommodation you are requesting and the position for which you are interested in applying.
Required Experience:
IC
Key Skills
- Forecasting
- Microsoft Access
- Math
- SAP
- Supply Chain Experience
- Analysis Skills
- SAP APO
- SAP Supply Chain Management
- Production Planning
- SAP ERP
- ERP Systems
- MRP
About Company
Discover Printpack's award-winning flexible and specialty rigid packaging solutions designed to enhance your brand and drive success in your market.
