Director of Rooms

Scottsdale, AZ - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Description

Additional Information: This hotel is owned and operated by an independent franchisee LionGrove. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.

About the Role:

The Director of Rooms is a senior leadership position responsible for overseeing all aspects of the rooms division within a hospitality property ensuring exceptional guest experiences and operational excellence. This role involves strategic planning managing room inventory and coordinating front office engineering housekeeping and guest services teams to maximize revenue and efficiency. The Director of Rooms plays a critical role in developing and implementing policies and procedures that uphold brand standards and enhance customer satisfaction. They collaborate closely with other department heads to align room operations with overall business objectives and financial goals. Ultimately this position drives the success of the rooms division by balancing operational performance with guest-centric service delivery.

Minimum Qualifications:

Bachelors degree in Hospitality Management Business Administration or equitable job related experience.

Minimum of 5 years of progressive management experience in hotel rooms division or similar hospitality environment.

Proven track record of successfully managing front office housekeeping engineering and guest services operations.

Strong knowledge of revenue management principles and hotel property management systems (PMS).

Excellent leadership communication and interpersonal skills.

Preferred Qualifications:

Masters degree in Hospitality Management or Business Administration.

Experience working in luxury or upscale hotel brands.

Certification in hospitality management or related professional credentials (e.g. CHA - Certified Hotel Administrator).

Familiarity with advanced revenue management software and data analytics tools.

Demonstrated success in driving guest satisfaction scores and operational efficiencies.

Responsibilities:

Lead and manage the front office housekeeping engineering and guest services teams to ensure smooth daily operations and high-quality guest experiences.

Develop and implement strategies to optimize room occupancy revenue management and guest satisfaction.

Establish and enforce operational policies and procedures in compliance with brand standards and regulatory requirements.

Monitor and analyze key performance indicators related to room operations including occupancy rates guest feedback and departmental budgets.

Collaborate with sales marketing and other departments to support promotional initiatives and enhance overall property performance.

Recruit train and mentor staff to build a motivated and skilled team focused on delivering exceptional service.

Manage budgets control costs and ensure efficient resource allocation within the rooms division.

Address and resolve guest concerns promptly to maintain high levels of guest satisfaction and loyalty.

Skills:

The Director of Rooms utilizes leadership and communication skills daily to inspire and guide diverse teams toward common goals ensuring seamless coordination across departments. Analytical skills are essential for interpreting performance data and making informed decisions to optimize room revenue and operational efficiency. Proficiency with property management systems and revenue management tools enables effective inventory control and pricing strategies. Problem-solving skills are critical when addressing guest issues or operational challenges promptly and effectively. Additionally strategic planning and organizational skills support the development and execution of initiatives that enhance guest experiences and align with the propertys financial objectives.

This company is an equal opportunity employer.

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Required Experience:

Director

DescriptionAdditional Information: This hotel is owned and operated by an independent franchisee LionGrove. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices includi...