Call Center Representative
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Yearly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Title: Contact Centre Executive Hospital Sector
Location: Mumbai
Department: Patient Services / Customer Support
Employment Type: Full-Time
About Us
Reliance Foundation Hospital Trust is a leading healthcare provider committed to delivering exceptional patient care and service excellence. We are looking for a dedicated and compassionate Contact Centre Executive to join our team and serve as the first point of contact for our patients.
Key Responsibilities
- Handle inbound and outbound calls in a professional and empathetic manner
- Schedule reschedule and cancel patient appointments
- Provide accurate information about hospital services doctors departments and procedures
- Address patient inquiries concerns and complaints efficiently
- Maintain and update patient records in the hospital management system
- Coordinate with medical and administrative departments for seamless patient support
- Follow up with patients regarding appointments reports and feedback
- Ensure compliance with hospital policies and confidentiality standards
Required Qualifications & Skills
- Bachelors degree in any discipline (Healthcare Administration preferred)
- 15 years of experience in a contact centre preferably in the hospital or healthcare sector
- Excellent verbal and written communication skills
- Good computer proficiency and data entry skills
- Ability to handle high call volumes and work in shifts
- Knowledge of medical terminology (preferred)
How to Apply:
Interested candidates may send their updated resume to with the subject line: Application for Contact Centre Executive Hospital Sector.
Whats app No.:
Required Experience:
Junior IC
Key Skills
- Data Entry
- Deputy
- Drafting
- Hibernate
- Administration Support
- Activex
About Company
Sir H. N. Reliance Foundation Hospital and Research Centre is a 345-bed, multi-Speciality tertiary care hospital with following thrust areas: Cardiac Sciences, Gastroenterology & Hepatobiliary Sciences, Liver Transplant, Nephro-Urology, Neuro Sciences, Oncology, Orthopaedics & Spine, ... View more
