Sales Engineer II

• ACCOUNTABILITY- Takes ownership for actions decisions and results; openly accepts feedback and demonstrates a willingness to improve.
• BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust confidence and respect; adheres to GCIs Code of Conduct for Employees the Basic Principles.
• COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
  • Ability to utilize strong interpersonal skills to guide direct and influence others to achieve results.
• COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
  • Excellent communication skills with the ability to accurately articulate complex technical information in both written and verbal form to internal and external audiences.
• COMPLIANCE - Follows internal controls; protects confidential information; abides by GCIs Code of Business Conduct & Ethics.
• CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
  • Ability to translate ambiguous customer needs into specificexecutable deliverables.
  • Ability to extract hidden/unrealized customer requirements and synthesize solutions within GCI capabilities.
• RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings training and other work obligations.
• RESULTS - Uses a combination of job knowledge initiative sound decision making innovation adaptability and problem solving.
  • In-depth knowledge of transport mediums (fiber/satellite/microwave/copper) with demonstrated ability to design and implement complex IP networks.
  • In-depth knowledge of voice and data communications equipment such as routers switches hubs modems gateways network accelerators firewalls proxies and associated interfaces.
  • Knowledge and understanding of typical pre/post sales activities and customer business with the ability to effectively analyze customer needs.
  • Knowledge and understanding of GCI products and services including core functionality and standard configurations.
  • Exemplary organizational planning and time management skills with the ability to successfully manage conflicting priorities from multiple requestors.
• SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
• TECHNICAL PROFICIENCY - Proficient computer skills and MS Office knowledge (e.g. Outlook Teams Word Excel) to complete job duties effectively.

Additional Job Requirements:

This is an intermediate level position within the discipline demonstrating broad knowledge and proficiency in areas of responsibility. Performs moderately complex tasks and job duties receiving general instruction on routine work and new assignments. Works under moderate supervision with latitude for independent judgment. Supports higher level staff in implementing more complex projects. Provides training and guidance to lower-level staff.

Additional Competencies:

• Comprehensive understanding of pre/post sales activities and customer business with a demonstrated ability to effectively analyze customer needs.

Minimum Qualifications:

Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis

• High School diploma or equivalent.
• Bachelors degree in Business Computer Science Telecommunications or relevant technical discipline. *
• Minimum of four (4) years of relevant experience within the information technology field at a medium to large business enterprise or organization. *
• Experience must include sales design or implementation experience in at least two (2) of the following areas:
  • Data and IP Services (MPLS VoIP VPN IP PBX)
  • Managed Network Services (LAN WAN CDN Managed IP PBX Wi-Fi)
  • Managed Security Solutions (Firewall Services DDoS Mitigation Threat Monitoring)
  • IT Applications Management (Web Services Customer Technical Applications)
  • Local Exchange Carrier (LEC) Services (LEC Last-Mile Connectivity LEC Communications)
  • Layer 2 Proficiencies (Ethernet VLAN MPLS QinQ Spanning Tree Protocol)
  • Transport Services (Fiber Optic Microwave Satellite LEO GEO Copper)
  • Facilities Experience (Central Office Data Rooms Power and Environmental Systems)

Preferred:

• Current Associate or Professional-level certification in Cisco and/or Juniper (e.g. CCNP CCDP CCIE JNCIP CISSP).
• Experience with IP Telephony videoconferencing and route/switch technologies.
• Knowledge of cloud computing and hosted applications as a service (IaaS PaaS SaaS).
• Familiarity with higher-layer technologies back-office functionality and business applications.
• Proficiency in network documentation and Visio.
• Knowledge of or experience with enterprise healthcare or education vertical markets.
• Telecommunications experience.
• Other relevant telecom industry or job specific certifications.

DRIVING REQUIREMENTS:

• This position may require access to reliable transportation for occasional travel between retail store locations offices worksites or other locations as needed.

• Work is primarily sedentary requiring daily routine computer usage.
• Ability to work shifts as assigned work in standard office/home office setting and operate standard office equipment.
• Ability to accurately communicate information and ideas to others effectively.
• Physical agility and effort sufficient to perform job duties safely and effectively.
• Ability to make valid judgments and decisions.
• Available to work additional time on weekends holidays before or after normal work hours when necessary.
• Must work well in a team environment and be able to work with a diverse group of people and customers.
• Virtual workers must comply with remote work policies and agreements.