Technical Representative

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

- Dont forget to include a resumé in English in your profile in Workday

- Please check your application status directly in the Workday system as this is our primary method of communication. All updates regarding your application will be reflected there.

Job Description:
Assists with product problem management within an assigned territory or industry; Maximizes Customer Loyalty while minimizing the commercial impact of customer complaints related to products applications and maintenance requirements thru appropriate and timely use of resources including Goodwill.

What you will do:
Providing input to Service Operations Specialists for shop operations service process improvements and systems to help dealers achieve higher service quality and improve profitability. Drive and support Dealer Product Problem Management process.
Building dealers technical capabilities to identify and repair product deficiencies.
Providing technical guidance and counseling dealers on presentations designed to inform customers of service advantages.
Directing dealers in managing Product Improvement Programs cost-effectively and within designated timeframes.
Collaborate internally with business partners to deliver product defect fixes for our end users in partnership with our dealers.

What you will have:

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. Demonstrated ability to demonstrate knowledge of the industry mining or construction.
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

Consulting: Knowledge of techniques roles and responsibilities in providing technical or business guidance to clients both internal and external; ability to apply consulting knowledge appropriately.
Effective Communications: Understanding of effective communication concepts tools and techniques; ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients vendors and peers.

Basic Requirements:

• Bachelors degree in mechanical or industrial engineering.

• English Advanced

• Demonstrated knowledge of Machine Technical.

Top Candidates Will Also Have:

• Bachelors degree in mechanical or industrial engineering.

• Demonstrated Technical Knowledge in Mining Machines.

• Demonstrated ability to work with Caterpillar Dealers

• Underground equipment experience

Additional Information:

• Travel Required: 50%

#LI

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

Not ready to apply Join our Talent Community.