Patient Concierge, Front Desk Associate

The Patient Concierge Front Desk Associate is the first point of contact for patients and family members at Fairbanks Urology. This position is responsible for greeting patients confirming demographic and insurance information answering phones provider scheduling as well as other duties as assigned. Customer service skills and attention to detail are important to this roles success.

Responsibilities

• Greet patients and families after their appointment with their provider.

• Answer center telephones distribute faxes and prepare customer files.

• Schedule patient appointments.

• Process requests for records from outside sources.

• Scan data into document imaging software.

• Regular attendance and punctuality.

• Contributes to team effort by accomplishing related results as needed.

• Ensures that all processing and reporting deadlines are consistently achieved.

• Perform any other functions as required by management.

Qualifications

• Ability to work a flexible schedule as necessary

• Ability to type 40 wpm preferred

• High School Diploma or equivalent experience preferred

• Knowledge of medical terminology preferred

• One year of medical office experience preferred

• Experience accessing and updating an EMR system preferred

• Experience handling prior authorizations preferred

• Experience scheduling for multiple providers preferred

• Good customer service skills and attention to detail

What is expected of you and others at this level

• Applies acquired job skills and company policies and procedures to complete standard tasks

• Works on routine assignments that require basic problem resolution

• Refers to policies and past practices for guidance

• Receives general direction on standard work; receives detailed instruction on new assignments

• Consults with supervisor or senior peers on complex and unusual problems

This position is located at:

Fairbanks Urology

1211 Cushman St

Fairbanks AK 99701

Anticipated hourly range:$17.60 per hour - $25.20 per hour

Bonus eligible:No

Benefits:Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical dental and vision coverage

• Paid time off plan

• Health savings account (HSA)

• 401k savings plan

• Access to wages before pay day with myFlexPay

• Flexible spending accounts (FSAs)

• Short- and long-term disability coverage

• Work-Life resources

• Paid parental leave

• Healthy lifestyle programs

Application window anticipated to close:04/20/2026 *if interested in opportunity please submit application as soon as possible.

The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including but not limited to a candidates geographical location relevant education experience and skills and an evaluation of internal pay equity.

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